Fiserv Technical Consultant in Boise, Idaho
What does a great (Technical Consultant Senior) do?
The purpose of the Technical Consultant, Sr. job is to ensure predictable, consistent, and successful delivery of detailed IT solutions and create scalable and repeatable processes in support of Bill Payment Solutions (BPS) and Digital Payment Solutions (DPS).
Responsible for working with Professional Services technical teams, Sales support teams and Clients to come up with creative solutions to meet specific business needs that are not met by out of the box products
Perform the SME role for BPS and DPS products and services to estimate quotes and author Statements of work (SOW’s) for PS client projects
Work with internal stakeholders and assist with roll out strategies for new products/ features
Work with clients and make a case for executing design projects where specialized knowledge will be provided to client for a fee thus creating additional revenue opportunity for PS team
Deep understanding of electronic money movement via ACH and card rails and understanding of SaaS will be a strong plus. Technical skills are a key compared to project management skills
The Technical Consultant, Sr. is expected to work under light supervision with oversight provided by leader of Business Operations
You’re the type of person who:
You display strong communication and client facing skills
Has excellent decision making and problem-solving skills
Excellent time management skills including the ability to manage competing priorities
Ability to establish and maintain effective working relationships with managers and associates, along with working with external clients
Ability to interpret and communicate the needs of the business and the technical implementations team effectively to all stakeholders, focusing on the “what”, the “why”, and the “how”
Essential Job Responsibilities :
Work with internal stakeholders to support the optimal deployment of Fiserv product/service offerings. Assist with GTM/implementation approaches to help Client project delivery teams quickly and effectively understand the scope of deploying new product/services, including assessing and documenting detailed roll-out plans that will allow easy adoption by and scaling-up as needed based on demand.
Work directly with Clients to assess and drive solutions that will meet business needs which may not be met by out-of-the box product or services offerings. Drive opportunities to engage in consultative, billable design projects where specialized knowledge will be provided to advise Client in developing their internal ROI case for approval to proceed.
Partner with key internal/external stakeholders to become a trusted advisor and SME POC.
Assist with pre-sales, project cost estimating and proposal generation/presentation activities.
Proactively communicate progress on an on-going basis, ensuring transparency throughout. Appraise key stakeholders with the information to make effective, timely decisions.
Basic qualifications for consideration:
- Bachelor’s degree in business, marketing, computer science or related experience
Preferred Skills, Experience, and Education:
3+ years work-related experience of fundamental technical and business knowledge
2+ years of experience working in the financial services industry or the financial technology space
Banking and Bill Payment experience highly preferred
Packaged Services and Software as a Service understanding highly preferred
Implementation and Configuration Management experience highly preferred
Single Sign On (SSO) and SAML Authentication understanding Highly preferred
Demonstrated ability to evaluate and prioritize many tasks against limited development resources
Success presenting information to technical and non-technical staff in a manner facilitating understanding by the intended audience
Solid written skills to document needs accurately for delivery of a quality product
Demonstrated ability to work well in a team environment
Travel required : Percentage/frequency of travel – 5%
Who We Are: Fiserv’s Bill Payment Solutions business unit offers a portfolio of industry-leading payments products. These products provide the financial services industry electronic billing and payments, online banking and mobile banking, online funds transfer, person-to-person payments, business-to-consumer payments and personal financial account aggregation services. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks. These products are used by thousands of financial institutions, including most of the top financial institutions in the country. Fiserv is on an aggressive path to define the next generation payments experience, with a mission to deliver payment experiences when consumers want them, with the capabilities they want, and through the easiest possible way to consume them
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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