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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2263537

Fisher\'s Technology\ Fishers mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher\'s Technology has been selected as one of the Best Places to Work in Idaho for the last fifteen years.

Fishers is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more atwww.fisherstech.com{target="_blank" rel="noopener"}.

Software Support Associate\ Fishers is seeking a qualified individual to fill our Software Support Associate position. This team member will primarily be responsible for detecting, analyzing, and resolving software-related issues while minimizing the impact on customers and business operations. The Software Support Associate will manage multiple customer inquiries concurrently, while maintaining accuracy and attention to detail.

Roles & Responsibilities

• Handle customer and internal inquiries via phone and email, providing personalized information.
• Troubleshoot and resolve product or service issues remotely, escalating complex cases when necessary.
• Maintain detailed records of interactions, communication resolution, and next steps taken with other departments to address customer concerns.
• Educate customers on effective product or service usage.
• Efficiently manage multiple customer inquiries, ensuring timely responses.
• Prioritize urgent cases while maintaining service quality.
• Provide accurate and up-to-date information to customers.
• Collaborate closely with colleagues from different teams (e.g., technical support, sales) to resolve complex issues.
• Share insights and best practices within the team.
• Adapt communication style to handle various customer scenarios.

Qualifications

• Exceptional customer service.
• Attention to detail and effective time management skills.
• Desire to grow skillset and grow within the organization.
• Experience with Microsoft Excel, Word, and Outlook.
• Some remote support experience preferred.
• Familiarity with using copier RUI (Remote User Interface), not required.
• Ability to explain technical concepts to non-technical users.
• Clear verbal and written communication skills.
• Familiarity with general IT concepts (hardware, software, networks).
• Adaptability in handling unexpected challenges.