Job Information
Idaho Division of Human Resources Program Manager - DMS in Boise, Idaho
Program Manager - DMS
Posting Begin Date: 2025/03/06
Posting End Date: 2025/03/20
Category: Project Management
Sub Category: Planning and Development
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 34.25
Maximum Salary: 38.82
Pay Rate Type: Hourly
Description
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.
Are you passionate about protecting children and vulnerable adults? Are you looking to do meaningful work and make a difference in the lives of the citizens of Idaho? If so, the Background Check Unit (BCU) invites you to consider a customer-facing career, leading our unit’s efforts state-wide, organized under the Division of Management Services. We are recruiting for a highly motivated, self-driven, autonomous and visionary leader to be our Background Check UnitProgram ManagerinBoise.
The Program Manager position is essential providing leadership for a major, statewide program in support of the Department’s mission, vision and values. The Background Check Unit (BCU) conducts background checks and clearances, state-wide, making fitness determinations based on established criteria on persons for healthcare providers, adoptive and foster parents, daycare providers, first responders, and court appointed guardians that care for children and vulnerable adults. This dynamic position will oversee daily operations and provide administrative oversight for the Background Check Unit (BCU) and will be a key contributor to our extended leadership DMS team. This is a full-time, office-based position, Monday – Friday, 8am – 5pm, with holiday’s off. This role does not allow for the opportunity to telecommute, as the unit is customer-facing and an on-site role presence is required. The responsibilities assigned to this position require that the Program Manager have extensive knowledge and experience in the legislative process, IDAPA rules, business operations, strategic planning, finance, legal adjudications, and preferably, extensive experience working with sensitive or restricted data, knowledge of CJIS and NCIC requirements and criminal history compliance. In addition, this position requires the Program Manager to be collaborative, innovative, proactive and an excellent communicator, both verbal and in writing. The Program Manager will have prior demonstrated experience in organization and project management, culture and change management. The individual will represent the Unit and Department as an excellent communicator in correspondence, presentations, in hearings, with agencies, and with the public. A positive and professional image, excellent research and analytical skills, and decisiveness with the ability to communicate well are critical for this position.
Autonomous and Visionary Leader - emphasizing independence, adaptability and trust; empowering unit teams to succeed by providing them with the authority to make relevant decisions to their positions and giving them the tools and resources, they need. Possessing a keen ability to envision the unit’s future and to rally employees around a shared vision.
Political Savviness: an ability to exhibit confidence and professional diplomacy, while effectively relating to people at all levels internally and externally.
Financial and Business acumen: keenness and quickness in dealing with business situations in the four core areas of planning, operations, finance, and strategy, understanding what the unit and organization needs and how they work, promoting unit fiscal stewardship and utilizing tactics for success.
Critical thinking: assessing situations comprehensively, weighing the pros and cons, and identifying the best course of action.
Quality Assurance: helping the unit to ensure its technology and customer service meets or exceeds the quality standards set by the industry and organization.
Influential: capability to persuade peers and stakeholders (at various levels), including in other states and jurisdictions, to enhance and foster collaborative individual screening efforts for employment and/or licensure and thereby overcome resistance to change and sustain support.
Comfortable working in a demanding, fast-paced, customer-focused unit, with a culture of evolving processes; flexible and able to adapt to new situations as the business demands.
Excellent analytical and synthesis skills; able to translate complex business issues into plain English, easily digestible for customers and stakeholders.
Exceptional interpersonal skills and problem-solving capabilities.
Excellent organizational and multi-tasking skills.
In general, applicants for this position must be very flexible and able and willing to travel at the Department’s expense to any part of the state for BCU operational needs, including audits, and attending conferences. Sometimes travel will be needed with very short notice. In the event that an overnight stay is required, the Program Manager will receive as much notice as possible to make the pertinent preparations. Travel costs will be covered by the Department including lodging, transportation and per diem.
This position is not eligible for telework.
The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.
BENEFITS:
BEST RETIREMENT AVAILABLE IN THE NATION
We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit.
OTHER EXCELLENT BENEFITS
11 paid holidays
Generous vacation and sick leave accrual beginning as soon as you start
Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)
Medical, dental, vision insurance - incredible rates! (full-time/30+ hours per week)
PERSI Choice 401(k)
Deferred compensation plan
Life insurance
Short and long-term disability insurance
Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)
Wellness programs
Employee Assistance Program (EAP)
Flexible Spending Accounts (FSA)
Wide variety of training opportunities
Some positions offer flexible hours and/or telecommuting
EXAMPLE OF DUTIES:
Oversee the daily operations for the Background Check Unit (BCU).
Provide administrative oversight for BCU.
Provide leadership and direction related to legislation and IDAPA rules.
Establish and maintain BCU goals, operational metrics, policies and procedures.
Plan, organize, and direct work assignments and ensure compliance with all federal, state, and local standards.
Manage budget for BCU.
Act as a liaison with elected, appointed, and federal/state public officials.
Ensure quality control for BCU.
Manage and respond to customer complaints, inquiries and requests for technical assistance.
Be an active part of the DMS extended leadership team.
MINIMUM QUALIFICATIONS:
You must possess all the minimum and specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.
Some knowledge of management practices as well as experience providing technical proficiency, problem-solving, communication, and program area training.Typically gained by at least one-year experience managing a major Program and providing leadership of professional staff. Candidates may also qualify through completing upper-division college-level management coursework along with experience in a significant Leadership role.
Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)
*PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.
If you have questions, please contact us at:
Email is the quickest way to get an answer to your questions.
(answered Monday through Friday during business hours MST)
EMAIL: [email protected]
PHONE: (208) 334-0681
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.