Experience Inc. Jobs

If you are a current Idaho Power employee, please apply through the** Employee Portal (https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld) .

Application Deadline:

01/20/2025 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Non-Exempt

Pay Range:

$27.67 - $41.65 Hourly

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Client Services Specialist I or II to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.

What does an IT Client Services Specialist I or II do for us?

Under close supervision, provides first level technical support to technology users. Performs initial incident recording, first level investigation and support and applies routine solutions to incidents involving software, hardware, network issues, desktops, remote access, printers, and cell phones. Provides a single point of contact between employees and other IT support groups. Maintenance activities performed using ‘remote access’ tools.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

REQUIRED SKILLS

Knowledge of:

• PC concepts, principles, maintenance, and operations

Preferred:

• Working knowledge of ITIL processes

Skills in:

• Effective verbal and written communication

• Excellent customer service

Ability to:

• Work with others professionally and courteously

• Convey ideas logically and professionally

• Analyze and diagnose technical problems using documentation, tools, and knowledge database

• Multitask effectively, remains detail oriented, and maintains composure in a fast-paced IT environment

MINIMUM REQUIREMENTS

IT Client Services Specialist I:

Education:

• High School diploma or equivalent

Preferred:

• AAS degree or technical vocational certification specializing in information technology or equivalent work experience

Experience:

• 1 year of experience providing technical support or customer service via phone in a corporate enterprise environment

IT Client Services Specialist II:

Education:

• AAS degree or technical vocational certification specializing in information technology

OR

• Equivalent work experience

Preferred:

• AAS Degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field

Experience:

• 3 years of experience providing technical support via phone in a corporate enterprise environment

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

Competencies:

Adaptability, Applied Learning, Building Customer Loyalty, Collaborating, Communication, Decision Making, Managing Work, Quality Orientation, Stress Tolerance

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone : 208-388-2965 or Email : jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide reliable, affordable, clean energy to customers in southern Idaho and eastern Oregon.

Our nearly 2,000 employees serve more than 600,000 customers in a service area spanning an estimated 24,000 square miles. They live, work and play in some of the most beautiful and rugged landscapes in the West.

We’re working toward our goal of providing 100% clean energy by 2045 (https://www.idahopower.com/energy-environment/energy/clean-today-cleaner-tomorrow/) . We hope you’ll join us.

Contact Information

Phone: 208-388-2965

Email: jobs@idahopower.com

Fax: 208-388-6695

Idaho Power Company

Recruiting Office

P.O. Box 70

Boise, ID 83707

Important Information

Your Rights as an Applicant (https://www.idahopower.com/about-us/careers/your-rights-as-an-applicant/)

Careers FAQs

Benefits of Working for Idaho Power (https://docs.idahopower.com/pdfs/Careers/Benefits_Summary.pdf#page=2)

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