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Administrative Assistant II - Parking

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Administrative Assistant II - Parking

Salary

$16.15 - $17.75 Hourly

Location

Boise City Hall, ID

Job Type

Full Time Regular

Job Number

23 -06674

Department

Finance & Administration

Division

Downtown Enforcement

Opening Date

05/08/2024

Closing Date

5/22/2024 12:00 PM Mountain

• Description

• Benefits

• Questions

Summary Statement

Administrative Assistant provides clerical and administrative support for the parking compliance office. Compiles and distributes system reports and data analytics to management. Pulls parking permits and responds courteously and professionally to public inquires and complaints regarding parking violations. Provides education on applicable codes, policies and procedures. Coordinates and tracks assignments, documents and administrative processes. This position works under immediate/direct supervision.

Essential Functions

• Provides administrative support for the parking compliance staff. Provides and administers general coordination between management and front-line team members. Manages parking permits, meter hood requests, and the city hall employee parking garage waitlist. Administers various parking permit programs and sends out communication to permit holders. Manages calls and voicemails concerning parking citations or questions about permits. Reviews and responds to incoming emails.

• Manages the intake and processing of parking ticket appeals. Assists with processing routine complaints and issues decisions on appeals. Maintains a high level of discretion when answering questions and provides accurate information. Reviews and evaluates parking tickets and relays escalated complaints to the parking supervisor/manager or court system. Enters police-issued citations into the system. Searches and enters vehicle owner information for any recent citations. Updates addresses on return mails. Collects information for high-value or duplicate accounts and sends notices via email or mail.

• Coordinates with multiple departments and external resources to assist with parking ticket collection efforts. Maintains a high level of discretion when helping identify vehicle owners, administers the towing of vehicles with unpaid tickets and coordinates the collection of unpaid tickets. Compiles and reviews parking revenue reports. Compiles monthly revenue statistics and helps analyze and respond to record requests regarding parking.

• Assists with administrative coverage for a variety of departmental divisions. Updates monthly financial data and sends a report to the financial team. Coordinates with fleet services on any motor pool vehicle maintenance problems and assists city employees with electronic vehicle reservations.

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of an Administrative Assistant I and provides team support and training, as needed.

• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

High school diploma or equivalent and two years of progressively responsible experience supporting senior-level management with administrative and/or operational support duties in public administration or administrative research.

Knowledge of:

• research techniques

• office administration, management practices, and procedures, including the principles and practices of business communication

• spelling, grammar, and punctuation

• computer usage including related software; record keeping and filing practices

• parking operations, services, procedures, and policies

• general customer service techniques.

Ability to:

• multi-task and handle a wide variety of issues

• operate a computer with demonstrated proficiency using contemporary and related database, word processing, and spreadsheet software applications with an aptitude to manage multiple applications at the same time at an appropriate level for efficient job performance

• independently work in a high-stress environment

• read, understand, and follow complex laws, ordinances, regulations, rules, and established policies

• use 10-key by touch

• apply basic math as well as spelling and grammar skills

• receive, comprehend, and follow verbal instructions; communicate effectively in the English language at a level necessary for efficient job performance

• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

Three years of experience performing general and/or governmental administrative, clerical and customer service duties with significant experience interpreting and applying governmental laws and regulations.

Licensing And Other Requirements

Valid state-issued driver's license.

Special Requirements

Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Driving Record Check

Criminal Justice Information System background check (CJIS)

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

Also, the employee is occasionally pushing/pulling up to 100 pounds and rarely pushing/pulling up to 75 pounds. The noise level is occasionally moderate and rarely very loud. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand and walk. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions, outdoor weather conditions, extreme temperatures and in wet and humid conditions. Employees will also drive a vehicle as part of this position.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.

Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.

Healthcare:

• ZERO premium medical coverage option for you and your family

• Low-cost dental and vision options.

• Post-employment health savings account.

Retirement and Investment Plans:

• PERSI retirement benefits

• 401(k) or 457b pre-tax investment options with employer match.

• 457b Roth after-tax investment options with no match

WellBeing Program:

• Up to $500 cash per year for participants.

• Alternative transportation incentives.

Paid Leave – City employees receive generous paid leave:

• 10 hours of vacation per month, and this increases the longer you stay with the City

• 12 paid holidays every year

• 8 hours of sick leave per month

• 10 weeks Parental Leave

Life & Long Term Disability:

• Basic Life insurance at no cost to you

• Long Term Disability insurance at no cost to you

Other optional benefits:

• Pre-tax Flexible Spending Accounts

• Supplemental Life Insurance

• Supplemental Disability Insurance

• Tuition reimbursement

• Free local bus pass

• Corporate discount programs

• AFLAC

• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.

Please visit our website for further details mybenefits.cityofboise.org