Experience Inc. Jobs

Description

Basic Function:

Answer calls and serve as the liaison between clients and Service Technicians as well as between the Company and its vendors. Schedule service appointments. Follow up with customers.

Reports To:

Service Department Office Manager

Responsibilities:

Welcomes customers by greeting them, on the telephone or email for all inbound service inquiries.

Scheduling and logistics of both company personnel, and equipment.

Customer calls and emails.

Interface with manufactures for troubleshooting advice, ordering, RMA coordination, payments, returns, shipping.

Client invoice creation and follow-up.

Scheduling daily service calls, annual inspections, etc...

Hourly CRM updates.

Daily estimates, invoices and payment follow up.

Creates reports on service work.

Assist clients with advanced service issues.

Requirements

Required Skills:

Fun and happy personality.

Must be able to smile through the phone.

Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Supply Management.

Proficient in Microsoft word, excel and general computer usage.

Very organized.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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