Thermo Fisher Scientific Client Services Support Associate in Bohemia, New York
Job Title: Client Services Support Associate
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Location/Division Specific Information
Clinical Trials Division
How will you make an impact?
The Client Services Support Associate (CSSA) provides support to all Client Services Teams in setting up and processing preliminary jobs items for quote submission, job Batch Record processing and other smaller tasks to assist the CS teams. Specifically, the CSAA works closely with all internal CS teams, Print Production, Quoting, Finance, Packaging Estimating and Document Quality
What will you do?
Effectively manages majority of Preliminary Jobs for Quoting and Batch Record processing, along with supporting CS teams with any other smaller tasks.
Ensures preliminary job processing standard timelines are met.
Demonstrates solid understanding of widely utilized label constructions and attributes and uses and recommends solutions with the goal of exceeding customer expectations but keeping in mind internal capabilities.
Supports department efforts to identify and resolve issues and ensures optimal customer service.
Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote.
Actively pursues and completes training to ensure jobs are completed to the highest standards.
Takes proactive approach to seek out additional knowledge, to learn new concepts and processes in clinical trials and Fisher Clinical Service product lines which impact labeling solutions and recommends process improvements.
Demonstrates solid understanding in evaluating and determining study requirements of assigned clinical studies preliminary job/quote.
Supports team and department efforts to identify, develop and implements process improvements to improve overall efficiency and productivity of the project management team.
Escalates the need for the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
Executes all activities per cGMP requirements and established Standard Operating Procedures required by company Quality standards.
Requires knowledge of all internal systems associated with projects (i.e. DPS, Label Spec and Client Spec Applications, Randomization Parameters, Trackwise).
Demonstrates, advocates and promotes the company vision.
Applies Good Manufacturing Principles in all areas of responsibility.
How will you get here?
- High School Diploma/GED
Expertise in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
Proven customer experience in a dynamic environment
Excellent organizational, planning, verbal, written and data entry skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.
5% Travel, as needed.
Knowledge, Skills, Abilities
Experience using project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities
Mastery of basic Project Management concepts as a recognized institution in project management
5% Travel, as needed.
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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