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Performance & Process Improvement Lead

• Hiring Manager: Head of Customer Invoice to Cash, International

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Performance & Process Improvement Lead within our Invoice to Cash, you’ll is to manage Process Improvements and Operating Model changes to implement Order to Cash Core Model (Processes) & Business Solutions (Automation). The position is critical for the overall accountability of the end-to-end Order to Cash - International Latam MCO & Brazil operations and fuel the performance culture to deliver best-in-class services and to partner with relevant business representatives across the region to ensure sustainable and efficient processes and improve cash performance

Main responsibilities:

• Support the implementation and stabilization of the O2C operations for International Latam MCO & Brazil in close collaboration with the respective O2C Head of International and the O2C Head of Performance & Process Improvements International, the O2C Head of Bogota Hub, the i.O2C project team, the O2C Global Process Owners/Global Process Leads (GPOs/GPLs) in line with BO target operating core model.

• Be critical to ensure the successful deployment of integrated Order to Cash operating model within International Latam MCO & Brazil, ensuring Core model adoption and minimizing business disruption during transition phases.

• Use in depth Order to Cash functional knowledge and expertise to steer the right Order to Cash strategy adapted to the International Latam MCO & Brazil features (among which labor cost & efficiency/complexity/flexibility) by setting-up the business cases & scenarios supporting investments decisions in Continuous improvements in term of Processes and Solutions (Systems & Automation) and Operating Model changes (zonal, platform offshoring, physical or virtual for Platform/Hub approach) in line with the Finance / Global BO Operating Model, Performance Targets and the Play-To-Win strategy for the End-To-End activities Ci2C process (Customer Invoicing/Revenue Recognition, Credit Authorization, Cash Collection, Cash Application as well as critical Month End Reporting Activities related to company Sales). Will monitor the execution of these initiatives.

• Identify gaps (vs internal standard, external benchmarks or improvements) of Processes, Solutions or Knowledge in existing Country/MCOs of Order to Cash International Latam MCO & Brazil vs impacting the Performance, to make innovative recommendations in term of processes, solutions or operating model to improve the standardization and the performance.

• Advise on resources allocation decision and ensure, together with GPLs the proper monitoring through an efficient performance peasurement framework evolving with the maturity of the organization, to ensure overall performance will meet P&L and Cash Flow targets, with KPIs on Efficiency and Efficacy. Develop data expertise on CI2C & O2S functional area based on internal & external benchmarks that will fuel business cases for improvements decisions.

• Maintain close working relationships with key respective International Latam MCO & Brazil stakeholders in Finance, Trade and Supply Chain, notably the CFO, the Head of Treasury and the country Trade head, as well as the Supply Chain Organization (Customer Engagement & Customer Fulfillment), Sanofi’s GBUs

• Closely with BO stakeholders: Account to Report, and other members of the Order to Cash Leadership team.

• Reports to the Head of International CI2C until appointment of the Head of O2C International Markets and is a member of the respective BO Order to Cash International Leadership Teams (9 Leaders on International). Key contributor to the design & implementation of the BO Order to Cash International strategy.

• Accountable to measure the performance and the adherence in line with the BO Global O2C Core Model, providing Core Model adherence KPIs and dashboards on process efficiency & effectiveness on integrated Order to Cash services: Customer Master data incl pricing & commercial conditions management, Credit Management, Order Management, Collections & AR Management, Cash Application, Claims & Disputes Management, AR Monthly closing, and Reporting

• Ensure that these end-to-end services are highly efficient, cost-effective, high quality and agile to meet customer satisfaction and achieve strategic targets (i.e., improve the OTIF, DSO, working capital)

• Partner with the local / global stakeholders, process owners, neighboring functions to establish the end-to-end process efficiencies and quality of service through effective communication.

• Drive cost reduction initiatives while maintaining quality of service

• Manage continuous improvements (CI) driving this end-to-end service to increase performance up to 1st quartile of external benchmark.

• Foster a culture of cooperation, collaboration and teamwork across O2C Teams International Latam MCO & Brazil Retained and O2C Bogota Hub, ensuring a smooth interface to the relevant stakeholders inside and outside of BO in the International Latam MCO & Brazil perimeter.

• Participate to delivery reviews and other leadership and governance boards

• Influence the iO2C leadership team on Core Model evolution, scope changes, & disruptive technologies adoption through experience, best practice sharing, best practices, & external feedback

• Transition project management to support BO Core Model & hub strategy

• Plan and manage further transitions opportunities by insourcing or outsourcing activities

• Defining scope and operating model for each transition through BO methodology

• Maintaining and driving transition plans, including governance, resourcing, and partners alignment

• Identifying key risks and planning/executing mitigation as required

• Take the role of Champion for BO O2C International Latam MCO & Brazil perimeters in the Global network of Automation. Frame the strategy for the International Latam MCO & Brazil following the evolution of process and practice and in coordination with the Center of Expertise, O2C Global. For Automation, animate the ideation process, build business cases including master planning and Return on Investment and ensure support to the Automation Initiative.

• Eligible to take role of Coordinator in complex International MCOs Latam MCO & Brazil, also to step up to act as a Project Manager within the O2C area of work.

Process Management

• Support the implementation of standard processes as defined by Global Process Owners and Global Process Leads, maximize Core model adherence, and manage local deviations to these standard processes within the International Latam MCO & Brazil.

• Contribute to the implementation of Core Model Solutions and ensure technology transformation activities been delivered on time and on budget, by ensuring proper program staffing & SME resources allocation

• Act as Subject Matter Expert role in O2C in the International Latam MCO & Brazil perimeters to collaborate with Global Process Owners and Leads (GPOs & GPLs) to support the design and implementation of key O2C projects within the operations or other key strategic company Projects (new ERPs, M&As, Changes of Business Model/Go-To-Market, Regulatory changes…)

• Leverage operational experience to propose evolution improving consistency and efficacy either in the Global Design of Standard Process or Regional one at level 4-5, 6-7 when relevant

• Identify gaps and manage the appropriate Governance tracking in the standard processes implementation as defined by Global Process Owners, Regional Lead priorities and Internal Control or Audit findings. Align a consistent planning with the O2C Teams (International Latam MCO & Brazil Country/MCO, Platform/Hub & GPO) and stakeholders (Transition Project Team, ITS, other BO functions, Finance, Customer Care., Trade) to address the deviations to these standard processes, internal control findings or operating model changes. Following Transition on Projects, define sustain & compliant ways of working under the new Process, Solution or Operating Model (e.g Retain / Platform) and ensure to consistently adapt applicable Standard Operating Procedures in the new environment.

• Foster a continuous improvement culture by promoting identification of process improvement opportunities through process simplification & elimination of low value-added activities

• Take the role of Champion for BO O2C International Latam MCO & Brazil perimeters in alignment with GPL Process automation Strategy. Support the implementation of the automation strategy for the International Latam MCO & Brazil following the evolution of processes and practice in coordination with O2C Global, GPOs, Center of Expertise, together with Hub Operations

• Measure that key O2C projects deliver the expected benefits in terms of efficiency, cost and quality, revise assumptions/smart targets linked with planning and implement action plan for delivering related commitments aligned with O2C International Latam MCO & Brazil perimeter targets.

Order To Cash Implementation

• In close collaboration with I.O2C project team, Hubs and local Supply Chain & Customer Service, support the definition and implementation of local target operating model (process, organization, governance, digital solutions…)

• Support the project team on deploying the operating model at local level and transitioning through BO methodology: impact assessment, knowledge transfer…

• Effectively communicate project deliverables to team members and stakeholders in a timely and clear fashion.

• Be the focal point for Top Down and Bottom-Up communication and ensure that change management is addressed

• Identify key risks and planning/executing mitigation as required

• Support i.O2C vision and strategy defined globally, by setting appropriate performance objectives for the team

People Management

• Across Latam MCO and Brazil for International, interact directly within the O2C International N-1 organization of 7 solid line Heads of O2C/CI2C Countries/MCO and O2C Performance & Process Improvements International, and associate them or their Team Talents in transversal matrix initiatives one can take lead across respective O2C International Latam MCO or Brazil perimeter to leverage on local in depth knowledge/subject matter expertise, to foster skillsets, international developments and accelerate innovation and changes.

• Interact directly with BO O2S/CI2C GPO Heads and Teams and other Process/Systems and ITS experts.

Geographic scope

• Coverage of International Latam MCO and Brazil

Context of the Job & Major challenges

• BO to be further rolled-out or assessed to be rolled-out in various jurisdiction

• Sanofi Strategic Project such as CHLOE or change of ERP (SHIFT) to cope with

• Effective Transition Management required to manage shift to BO or/and from current Operating Models to future BO O2C Operating Model

• Highly complex service delivery driven by a wide range of countries, local legislations to be respected, different business requirements as well as partially outsourced operations

• Extension of current Ci2C scope to end to end order to cash operating model integrating customer master data, sales order management, claim & dispute activities

• Effective change Management required to manage transition from current local operating model within Ci2C/ Customer Service organizations to future BO O2C operating core model

About you

• Experience : 5 to 7 years of multicultural experiences in Finance (controlling, credit and collection management, internal control, accounting, share services) and/or Supply Chain and their delivery

• International background with exposure to multicultural environments

• Experience in LEAN Management is a plus

• Experience in managing functionally teams remotely

• Experience of working within a Shared Services / BPO model is appreciated

• Soft and technical skills : Good business acumen and understanding of relevant processes such as Finance and Supply Chain & Customer Service activities

• Proven program and project management skills (ability to identify problems and define solutions incl. implementation plans in a structured manner)

• Ability to think strategically and take a helicopter view, but also be able to dive deep into operational problems when required

• Team player, able to work collaboratively and transversally with local, global, hub teams with an end-to-end mindset

• Established problem solving and conflict management skill

• Personality with strong delivery & focused on results

• Very good communicator with an ability to discuss on executive level within Sanofi and externally

• Sound knowledge and understanding of the O2C E2E process with ability to drive interdependencies with other organizations such as A2R, Finance, Customer engagement & Trade functions

• Expertise in customer credit management, collections & receivables management processes

• Lead by example to deliver high quality service, customer satisfaction

• Flexible and adaptable to changing business environments and requirements

• Languages : Fluent in English

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.}

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave

• Business Operations (BO) / Global Finance Services (GFS) is the Global Shared Service organization of Sanofi providing end to end services to all geographies covered by Sanofi Global Business Units (GBUs) through Key Markets (Greater China, North America, and Other Key Markets in Europe, Japan, Greater Gulf) and International Markets MCOs (MultiCountry Organizations) including the Order To Cash (O2C), of which Customer-Invoicing-to-Cash (CI2C) and Account-To-Report (A2R) Service Lines. In addition, BO hosts several global Centres of Excellence (COE) providing support and other services globally.

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

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