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Job Description :

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new insights, learn and grow, and unlock a brighter, more exciting future.

Join us to build a career worth celebrating.

Accounts Payable Subject Matter Expert Senior LAC

Purpose

The STP Service Delivery department is responsible to ensure that Source to Pay processes (including Purchase to Pay and Tactical Procurement) are working optimally & efficiently, are well controlled and drive value for Diageo, also ensuring control agenda (SOX compliance) across all areas as well.

The role is acting as the first point of escalation for the markets and suppliers regarding any STP issues, they work closely with Requestors, suppliers, and other teams to ensure all STP issues are proactively picked up, resolved or channeled to the relevant GDBS team for resolution.

This role is in charge to organize daily tasks among the teams, guiding specific problem resolution, consolidating issues by the market in order to provide improvement plans, and focusing on reducing manual activities and increasing efficiencies. The addition this APSME Senior will be responsible for building, deploying, improving, and sustaining fit-for-purpose Source to Pay compliance process and related services that deliver business value enabling Diageo to be the best every day everywhere.

Accountabilities

1. Acting as the first point of escalation for the markets and key suppliers for STP issues

2. Managing a team of language guides in Spanish and Portuguese.

3. Build active and positive relationships with key suppliers, users, and Procurement collaborators.

4. Supervise timely and accurate resolution of queries and service requests flowing in for the designated region.

5. Drive team to have a continuous focus on user experience and ownership of issues.

6. Support PTP controls, cero fails among STP, and enforce to the standard methodologies among the team.

7. Provide potential solutions and create decision support materials for the leadership teams to improve performance.

8. Handle partner concerns and high-priority issues.

9. Provide inputs to improve cycle time for service request resolution.

10. Enable team to go above and beyond and time resolution.

11. Support regular discussions with key suppliers and markets to enable proactive issue resolution.

12. Chip in ideas, energy, passion support to the continuous improvement of the Source to Pay process.

13. Provide input to monthly Service Review call and ensure main critical metrics consistently meet the target.

14. Act as a process guide, assist with supplier and requestor compliance issues, and ensure front-end users follow the right processes.

15. Highlight any potential process and knowledge gap, ensure proper resolution.

16. Demonstrate high ownership over STP processes and their financial impact.

17. Provide support that facilitates the accurate, efficient, and timely setup and approval of purchase orders

18. Supervise Purchase Order housekeeping for whole LAC in agreement with the Requestor for SAP Pos.

19. Run PO Lifecycle of all SAP Pos for all LAC.

20. Owner to lead and address Parked and Blocked actions to complete the PtP process properly.

21. Supervise the Aging of open items in GRNI accounts, next to the GRNI specialist among LAC.

22. Review the write of/reversal proposals as per circumstances.

Grade differentiators

• Entry:Performs routine activities in a structured environment - typically on one service line onlyWorks under supervision, uses little discretion. Is expected to seek guidance in unexpected situations.

• Mid:

Performs a range of work activities in multifaceted environments. Works without frequent reference to others.

Uses limited discretion in resolving issues or enquiries. May give to routine issue resolution

• Higher: Performs a range of work, sometimes sophisticated and non-routine, in a variety of environments. Investigates, defines and resolves sophisticated issues. Supports less experienced staff

Key interactions - Internal

• Cross Business: Global, Regional and In-market PTP/Procurement/Finance teams and collaborators

• GDBS STP Service Delivery, FC, RTR, OTC Teams in all DBS locations

• Enterprise Ops functions / team members - for helping to resolve queriesEmployees / business units - to deliver required services and resolve queries.

• Internal and External Auditors – to respond to queries and requests for information.

• Partnership is crucial.

• Continuous Improvement driven culture

Key interactions - External

• Customers / users - to deliver required services and resolve queries.

• 3rd party vendors delivering technical support to Diageo

Critical Finance Capabilities

• Act as process guide, supporting and assist with supplier and requestor compliance issues, and ensure front-end users follow the right processes.

• Highlight any potential process and knowledge gap, ensure proper resolution

• Demonstrate high ownership over STP processes and their financial impact in Balance and P&L.

Qualifications / experience

Qualifications

• Bachelor’s degree such as but not limited to, BCom, BBA, BBM

Experience

• Handle of SAP ERP FI and MM Modules

• 5 - 7 years of experience in a computerized accounting department of a large, reputable commercial organization

• Strong customer service skills

• Customer care and team playing skills

• Demonstrable experience of building, developing and sustaining relationships with internal and external collaborators

• Internal controls awareness

Essential Skills:

• Can do demeanor in aiming for solutions taking business requirements in consideration

• Huge understanding of accounts payable process

• Solid Experience in Invoice processing

• Good Experience in payment processing

• Great Understanding of accounting

• Excellent communicative and influencing capabilities taking care of collaborators

• Spanish, English and Portuguese knowledge.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to own your wellbeing and balance your priorities from day one

Worker Type :

Regular

Primary Location:

Bogota - EOB

Additional Locations :

Job Posting Start Date :

2025-02-17

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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