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Job Overview:

The Communications Manager is responsible for the development and implementation of communication strategies for the property including golf, food & beverage, and the HOA. Bodega Harbour is a homeowners’ association and member happiness is a primary goal of all staff. This is a collaborative position working with the Associations department heads, staff and outsourced contractors. This position is a highly skilled role requiring the knowledge and execution of current digital marketing and communications tools and platforms, and the ability to assess and strategize ways to bolster communications between the Board, Association membership, customers, and Management.

The ideal candidate routinely exercises good judgment, has great interpersonal and leadership skills, is an excellent communicator and possesses exceptional problem-solving skills. As the face of the communications for the HOA, this individual must maintain positivity and diplomacy in a fast-paced environment with direct and indirect Resident communication. The Communications manager is responsible for all aspects of the day-to-day communication requirements of the community.

The Communications Manager works in compliance with FirstService standards and authentically delivering the Bodega Harbour HOA a positive Lifestyle environment.

Compensation: $30 - $35 an hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Be the FirstService Leader on site and report to the General Manager on site, while liaising and communicate with Department Heads.
• Develop and implement internal marketing & communication plans and campaigns to promote all property programming, events, general updates, etc. for all departments (golf, F&B, HOA) through the use of digital channels, email, social media, print ads and collaterals.
• Support and promote new and existing creative internal events. Grow participation in events through various marketing strategies on all channels and communicate with members and property staff to help ensure coordination of activities during all phases of events.
• Maintain and update all websites including design, content, media and SEO optimization, work with outside agencies/ partners as needed.
• Reputation management – actively monitor and engage in customer reviews in all digital spaces – Member Surveys, Yelp, Google, social media, etc. Work with department heads to insure timely follow-up with service recoveries.
• Monitor and track results of communication efforts and marketing campaigns to understand if they are successful, recommend revised action plans to achieve goals.
• Collaborate with Management, other departments and the HOA Board to develop and implement an effective communications strategy based on our target audience, members, and HOA needs/goals.
• Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, emails and other marketing material that communicates the organization's activities, products and/or services.
• Proficiency in website design and management software.
• Support all departments in creating flyers, menus and other collaterals needed.
• Publish HOA monthly newsletter and manage newsletter advertisers and advertising content.
• Maintain and update the Office telephone communication system.
• Create and run member and other surveys as needed. Provide reports and analysis of the data.

Daily Operations and Resident Experience:

• Help create S.O.P.’s for the success of the communication department.
• Help create and maintain Policies and Procedures.
• Champion the wedding and special event space marketing.
• Support Lifestyle with promotions, ideas, and resident driven programming.
• Create an “I Love My Job” environment that further enlivens the Bodega Harbour HOA Lifestyle.
• Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
• Ensure compliance with all company, local, state and federal rules.
• Contribute positively to the Lifestyle, Brand Culture and Resident Experience

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Skills & Qualifications:

• Exceptional interpersonal skills with track record of effectively dealing with various personality types, including members, guests, department heads, and community members.
• Positive attitude; take pride in work and ownership in job.
• Customer-service orientation to create an atmosphere of genuine care for members and guests and to provide a high level of personalized service.
• Demonstrated ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a professional, helpful, and poised demeanor.
• Solid computer skills with strong emphasis on Microsoft platform with spreadsheets, presentation and publishing software experience.
• Able to manage multiple projects simultaneously in a high-volume office environment.
• Experience and judgement to plan and accomplish goals.
• Neat, professional appearance at all times
• Organizational skills
• Attention to detail
• Problem solving skills
• Common Sense
• Team player but can work independently.
• Have fun!!!

Education & Experience:

• High school graduate
• Bachelor’s degree preferred.
• Demonstrated success incommunications, customer service, and digital marketing development and execution including social media, email, website, and other communication platforms.
• Demonstrated knowledge and use of design programs, and digital marketing/communication platforms. (Instagram, Trip Advisor, Facebook, Yelp, Termly, Confluence, Drop box, survey monkey, Canva, GoDaddy)
• Experience with managing customer databases.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.