Experience Inc. Jobs

Job Number 24104770

Job Category Rooms & Guest Services Operations

Location Boca Raton Marriott at Boca Center, 5150 Town Center Circle, Boca Raton, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities:

Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.

Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.

Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.

Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.

Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.

Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.

Receive departmental related guest complaints and ensures corrective action is taken.

Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.

Other duties as assigned.

Analyze and interpret business records and statistical reports; interpret policies established by administrators.

Use mathematical skills to interpret financial information and prepare budgets.

Understand the government regulations covering business operations.

Make business decisions based on production reports and similar facts, experience, and opinion.

Plan and organize the work of others.

Change activity frequently and cope with interruptions.

Medical benefits starting the 1st of the following month of hire

7 paid holidays

Flex and vacation time accrued as of day 1

Positive work culture, open dialogue and career growth focused

This company is an equal opportunity employer.

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