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LexisNexis Risk Solutions is a leader in helping businesses of all sizes grow revenue, improve efficiency, and enhance customer experience. We do this by providing innovative solutions in anti-money laundering, identity verification, fraud mitigation, and customer data management.

About the Role

As an Account Manager, you'll play a pivotal role in building relationships with our clients, understanding their needs, and exceeding their expectations. You'll develop and implement customer success plans to drive product adoption and retention. By collaborating with our sales and product teams, you'll ensure a seamless onboarding experience and ongoing client satisfaction.

Here's what you'll do:

• Build strong, lasting relationships with clients and become a trusted advisor

• Develop and execute strategic plans to maximize customer success

• Collaborate across departments to ensure a smooth customer journey

• Identify upsell and cross-sell opportunities to expand client value

• Proactively address client concerns and maintain high satisfaction levels

• Gather valuable customer feedback to inform product development

We're looking for someone who:

• Has a proven track record in account management (+5yrs)

• Thrives in building and nurturing client relationships

• Possesses excellent written and verbal communication skills in English

• Is a strategic thinker with a problem-solving mindset

• Enjoys working collaboratively in a fast-paced environment

• Is a results-oriented team player with a passion for client success

• Has a deep understanding of SaaS or technology products

• Is proficient in CRM software (Salesforce experience a plus)

Ready to make a difference?

Join our team and help businesses achieve their goals with powerful risk management solutions.

Learn more about LexisNexis Risk Solutions and our collaborative work environment here.

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.