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Are you passionate about making a difference in the healthcare industry? Do you thrive in a fast-paced environment where your skills can truly shine? If so, we have the perfect opportunity for you!

Position: Patient Support Associate

Location: Blue Bell Pa

Our client is dedicated to providing top-notch customer service and support to the patients. Our Client Support Team (CST) plays a crucial role in ensuring that every customer inquiry is handled with care and efficiency. We are looking for a motivated and detail-oriented Patient Support Associate to join our dynamic team in this newly established department.

Key Responsibilities:

• Initial Contact: Be the first point of contact for all incoming calls. Greet customers professionally, understand their needs, and gather essential information.

• Assessment of Needs: Evaluate customer inquiries to determine the appropriate department or individual for resolution.

• Handoff Process: Route calls or inquiries to the correct department, which may involve live transferring, forwarding messages, or logging tickets for follow-up.

• Documentation: Accurately document every interaction, including the nature of the inquiry, customer details, and the department or individual handling the issue.

• Clear Handoff Protocol: Follow standardized processes to ensure smooth handoffs and accountability.

• Accountability Tracking: Track adherence to protocols and effectiveness in managing handoffs.

• Tracking Software: Log all customer interactions in our CRM system, ensuring every step is recorded from initial contact to final resolution.

• Status Updates: Keep systems updated with the current status of inquiries, including handoff details and expected resolution times.

• Other Duties: Participate in our Compassionate Condolences Program and other assigned tasks.

Skills and Qualifications:

• Top Skills: Prior authorization, dual monitor proficiency, customer service orientation, healthcare customer service experience, healthcare CSR.

• Additional Skills: Experience with Brightree, Vontage, and Microsoft Office.

• Customer Service Excellence: A strong commitment to providing exceptional customer service.

• Attention to Detail: Ability to accurately document and track customer interactions.

• Team Player: Work collaboratively with other departments to ensure seamless customer support.

Why Join Us?

• Growth Opportunities: Be part of a rapidly expanding company with room for career advancement.

• Supportive Environment: Work in a team-oriented environment where your contributions are valued.

• Impactful Work: Make a real difference in the lives of our customers by providing essential support and care.

If you are ready to take your career to the next level and join a company that values your skills and dedication, apply today!

We look forward to welcoming you to our team!

Pay and Benefits

The pay range for this position is $21.00 - $24.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Blue Bell,PA.

Application Deadline

This position will be accepting applications until Dec 18, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.