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Mall Of America Rides Team Lead in Bloomington, Minnesota

PURPOSE: This position is responsible for coordinating the day to day activities of the Ride Operators ensuring excellent guest service is given at all times. ESSENTIAL DUTIES: Provide leadership to employees emphasizing safety, cleanliness and guest service Ensure safe operation of all rides Handle guest complaints and concerns in a professional manner Set up ride rotation boards for each shift Answer guest questions efficiently Provide direction to associates regarding schedule, breaks and ride rotation Ensure that employees are complying with company policy and procedure Assist with communicating and documenting employee performance concerns Ensure overall cleanliness and safety of the work area Will perform the job of Ride Operator when needed ADDITIONAL DUTIES: May provide support in other work areas as needed Performs other duties as assigned PREFERRED SKILLS, KNOWLEDGE AND ABILITIES: Must be at least 18 years of age High school diploma or equivalent 1-2 years post secondary education preferred At least 2 years guest service related experience required Excellent written and verbal communication skills Basic computer skills (MS Office) *Mall of America is an EEO employer: women, minorities, the disabled and veterans are encouraged to apply.