Experience Inc. Jobs

Product Support Engineer

Job Description

As the Product Support Engineer, you will be responsible for product support execution for new product development, market introduction, product health and product improvement. This role will take direct ownership for a major product line within the E+ES offerings to ensure customer satisfaction and product quality objectives are being delivered. Our Client’s Electrification + Energy Solutions (E+ES) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries. Reporting into the Service and Commercial Development team, you will take the lead within the product support team to identify system or process improvement opportunities and initiate action to deliver solutions. The role will involve communicating improvement opportunities within E+ES to ensure alignment and integration within the division. You will be responsible for on-going management of the product quality systems and processes to meet defined quality targets. Support New Product Introduction readiness plans and strategies for new electrification and advanced power offerings. Provide SME support of E+ES product to our internal partners and dealerships. Work across functional teams to identify, launch, support and communicate Continuous Product Improvement projects to improve product performance. Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed. Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality. Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability. Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release. Facilitate root cause investigations and corrective actions to minimize impact to our customers. Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.

Hard Skills

• H.S. Diploma minimum education plus 10 years minimum related experience

• Associate’s Degree in engineering related plus 5 years minimum related experience

• Bachelor’s Degree in engineering related plus 2 years minimum related experience

• Demonstrable experience displaying mechanical aptitude and the ability to relay information to technical professionals

• Possess business understanding with the ability to translate actions and to implement across the business

• Demonstrable experience working on complex projects with multiple stakeholders and business units

• The ability to develop and provide solutions to significant technical challenges

• Follows proper data gathering and analysis processes and policies

Soft Skills

• Experience with AC or DC electrical components and/or high voltage projects

Job Type

This is a contract position with a duration of 12 Month(s).

Work Site

This is a fully on-site position in East Peoria, Illinois.

Work Environment

Mossville, IL. 100% on site

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.