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GPC - Genuine Parts Company On-Site CSR in BLOOMINGTON, Illinois

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location. Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. DUTIES:

  • Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)

  • Orders items to ensure appropriate inventory levels are maintained for Consignment customers

  • Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product

  • Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters

  • Proactively generates sales by actively promoting Motion Industries’ products to existing customers

  • Expedites backorders

  • May pull inventory and prepare order for shipment to customer

  • May handle customer returns Financial

  • May place orders without approval for orders up to $25,000 per r line and $50,000 per Purchase Order

  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

  • Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders

  • Routinely interacts with customers to obtain and fulfill orders correctly

  • Interacts with suppliers as necessary to obtain pricing for items

  • Partners with Account Representatives to ensure customer satisfaction

  • May assist customer by troubleshooting via telephone or email and identifying correct part

  • Attends training sessions regularly to continue professional growth and development

  • Performs other duties as assigned

    KNOWLEDGE/SKILLS/ABILITIES:

  • Reliability, organization and attention to detail required

  • Industry experience required; product knowledge from previous warehouse experience is preferred

  • Customer service and communication skills required

  • Ability to multi-task and time management skills required

  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet

    EDUCATION AND EXPERIENCE:

  • Typically requires a high school diploma or GED.

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