Job Information
Alure International LLC Customer Service Coordinator in Bloomfield Hills, Michigan
Location: Oak Park, MI (Onsite)
Salary Range: $38,000 - $55,000 annually
Position Overview: The Administrative Customer Service Coordinator will manage customer inquiries and administrative support functions to ensure seamless customer interactions and efficient office operations. This dual-role position requires a highly organized individual who can balance customer service duties with administrative responsibilities.
Key Responsibilities:
- Handle incoming customer inquiries and resolve issues promptly and professionally, escalating when necessary.
- Coordinate administrative support activities, including data entry, filing, and maintaining customer records.
- Process orders, handle invoicing, and ensure accurate billing and order tracking.
- Collaborate with team members to optimize customer experience and address operational issues.
- Schedule and coordinate appointments or follow-ups related to customer accounts.
- Assist in preparing reports, documentation, and other support materials for management as required.
Requirements:
- High school diploma or equivalent; an associate's degree or relevant certification is preferred.
- 1-3 years of experience in customer service or administrative support.
- Strong multitasking skills and a detail-oriented approach to work.
- Familiarity with CRM and office management software.
- Exceptional customer service skills and a professional demeanor.