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The Evernorth CareNav Senior Director will lead teams that deliver innovative healthcare technology solutions to our patients, members and customers. They will courageously push the boundaries of our agile engineering culture. They will passionately, persistently and productively challenge the status quo. They will balance a wide-range of initiatives and manage relationships with other technology and business leaders to deliver on our strategic priorities. They will forge new relationships with our technology partners across the organization.

Accountable for the end to end technology delivery of the CarNav product the leader will work in a matrixed organization in support of the holistic end to end delivery inclusive of product development and engineering practices inclusive of production support, quality assurance and reliability and resiliency.

ESSENTIAL FUNCTIONS:

• Cultivate an empowered team who is deeply passionate about building quality software products

• Foster ongoing agile engineering transformation and continuous improvement throughout the organization, advocating for common engineering patterns, efficiency, quality, resiliency, security and performance

• Demonstrate courage in pushing cultural boundaries in a transforming organization

• Create an environment of trust in which teams can "fail fast", developing the team in the process

• Encourage innovation and diversity of thought to solve complex business problems

• Remove impediments to achieving quality standards, project deadlines and business objectives

• Willing and able to jump in and solve technical problems when needed

• Calm and thoughtful leadership presence leading urgent events

• Develop strong matrix relationships with product owners, experience designers, peer engineering teams, architects, infrastructure engineers, etc.

• Influence and communicate at all levels of the organization

• Ensure holistic ownership and accountability for technology products and delivery, including

• Deep understanding of the engineering practice maturity, strengths and opportunities in each product team, striving for continuous improvement

• End-to-end knowledge of product ecosystem, business transactions, technology stack, dependencies, and engineering practices

• Influence business partners at all levels of the organization to align future state business and technical road maps

• Ensure technical product road maps are complete, consistent and feasible

• Construct business cases to influence support for large, transformative technology investments

• Partner with business and technical product owners to optimize working relationships and clarify roles and responsibilities

• Establish organizational staffing strategy including budget planning, performance management and development of the team

• Deliver through the team, using delegation effectively to deliver

• Apply knowledge of business and the marketplace to advance the organization’s goals

• Have the technical expertise and presence to lead the troubleshooting conversation confidently, yet is able to discern when it is appropriate to pivot between tactical and strategic tasks

• Keep a pulse on industry trends and help the organization envision what is possible

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QUALIFICATIONS:

1. Technical Expertise

• Full stack experience with developing mission critical applications (contact center & digital)

• Familiarity with Cloud, Tech Stacks, Infra, Microservices, DevOps, Performance, Architecture

• Familiar with resiliency and performance best practices and experience with tools building out monitoring, observability, etc

• Familiarity with automation frameworks

2. Soft Skills

• Strong leadership, communication, and influence skills (accountable w/out responsible)

• Strong problem solving skills

• Strategic mindset with a passion for innovation and pushing the organization forward

• Fluent knowledge of software engineering principles & philosophies (SOLID, DDD, TDD, etc)

• Strong Emotional Intelligence

• Demonstrated experience building cloud-based web applications

• Demonstrated record of leading a team of software engineers and building high-performing teams.

• Demonstrated record of setting strategy and vision for a team of software engineers.

• Ability to provide technical solutions to a wide range of difficult problems; solutions are innovative, thorough, practical and consistent with organizational objectives.

• Ability to travel up to 20% domestically to other corporate sites and team locations.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.