Experience Inc. Jobs

Provider Search, Match & Schedule

Product Owner

As Product Owner in the Digital organization, you’ll lead execution of product strategy by engaging in opportunity validation, crafting a compelling roadmap that articulates validated customer needs and opportunities, and leading a cross-functional team of designers, researchers, content strategists, analysts, and technologists to deliver impactful digital solutions that transform care of help for those we serve. You’ll partner with operations, legal, risk, compliance, and cyber to drive bold strategies that define the trajectory of our user experience while shaping our product culture. And you’ll remove roadblocks and act as servant leader for the boots on the ground delivering the great work that makes your product what it is.

What you’ll achieve

As a Product Owner for the Provider Search, Match & Schedule team, you will be responsible for driving the vision of the team roadmap and strategy through to delivery. To do this, you will collaborate with leadership to understand direction within the organization, then work with specific release trains & scrum teams to turn the high-level direction into Epics, Features and Stories following an Agile methodology. The initial scope of these requirements focuses on solutions for matching patients with the best providers for them and their care needs and helping to facilitate appointment scheduling.

• Partner with leaders across Product, Engineering and Design to drive execution process within the agile development teams, implement and run activities.

• Be accountable for working with product management to help develop capabilities and solutions to address requirements and achieve desired customer outcomes.

• Lead backlog refinement sessions to maintain a consistently up-to-date, prioritized backlog of clearly defined features/stories.

• Translate problem statements and solution hypotheses into user stories or other forms of requirements, ensuring clear acceptance criteria and measurable success metrics.

Qualifications

• You have at least 4+ years professional experience as a product owner or similar discipline in requirements management.

• Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.

• Ability to surface, prioritize and balance multiple stakeholder priorities.

• Strong meeting facilitation skills.

• Ability to lead a constructive retrospective session with respect to processes, tools, practices and outcomes.

• Excellent problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.

• Demonstrated expertise in strategic thinking and strong business acumen.

• Demonstrated success in defining and building products.

• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

Additional Skills That Will Enable Success In This Role

• Human-centered: You extract non-obvious customer needs, synthesize research to gain a deep understanding and narrow definition of a problem.

• Business-outcomes focused:

• Technology driven you have experience working with Agile development teams building high-quality consumer products.

• Servant: You lead through ambiguity, remove roadblocks, and create the conditions for success for your team. You’ll always take the backseat so your team can shine. Your ego also takes the backseat when it matters most.

• Analytical: you have experience working with data and insights to understand and measure opportunities, your product deliveries, and resulting outcomes.

• Driver: you create, flex, and evangelize a roadmap.

• Stra-tactical: You break down product vision to MVPs to maximize customer value with the least amount of work while articulating a longer-term product vision.

• Team Player: You co-create with teammates and partners to deliver high-quality results.

• Growth Mindset: You lead with curiosity, are open to feedback, are open to (and encourage) failing fast, and know you’ve never learned it all.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 107,300 - 178,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.