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This is a hybrid role and will require the ability to work in person.

Role Summary

The Operational Readiness role will focus on Cigna Pharmacy/Core Solutions Operational Readiness initiatives for complex and large scale/cross functional initiatives. This role is responsible for facilitation of the end-to-end operational readiness efforts and change management across internal and external impacted areas on assigned initiatives.

Responsibilities

• Collaborate with matrix organizations to identify their operational impacts and readiness needs.

• Document, maintain and execute the Operational Readiness plans for large scale initiatives, including Change Management plans.

• Resolve/mitigate issues and put in operational contingency plans where needed. Escalate issues to appropriate audiences including E2E Project Manager, key business leaders and team members.

• Facilitate Operational Readiness calls for assigned initiatives and identify where there are cross initiative dependencies.

• Ensure SOP’s, job aides, training are created and executed to ensure seamless go live.

• Collaborate with business teams to plan, from a change management perspective, for their organizations to have the right staffing models in place and ensure they are prepared to accept the operational impacts and changes to their teams.

• Provide written and verbal status reporting and/or updates on initiatives; modify these communications to meet the needs of the audience.

• Facilitate project pre and post go-live check point calls to ensure business check-out needs are executed. Command Centers are established for significant go live events.

• Ensure business acceptance testing criteria is defined/documented, testing is executed, and defects are resolved. Ensure Business review and sign-off received on business test evidence.

• Ensure KPI/metrics are defined, as needed, developed and available for the monitoring of go live activities.

• Support Enterprise Operational Readiness activities/execution.

• Support lessons learned. Provide recommendations to improve the Cigna Pharmacy/Core Solutions Operational Readiness process and contribute to on-going process improvements within the role.

• Support the Cigna Pharmacy Issues Management process and lead assigned issues through closure by following defined best practices while keeping artifacts updated.

• Lead Pilot initiatives and other responsibilities as directed.

Qualifications

• 7+ years of experience in operational readiness, project management, and/or change management

• Skilled in core project management including multiple aspects of the PMBOK and Scaled Agile Framework (PMP and Safe Agile certified a plus)

• Healthcare/Pharmacy domain experience/knowledge necessary

• Ability to engage in a highly matrixed organization

• Excellent communication skills and ability to interact with all levels and diverse partners, including executive leaders

• Excellent leadership, communication, and planning skills

• Fact-based problem solver with the ability to evaluate alternative courses of action and make sound management decisions

• Highly collaborative experience working with cross-functional initiatives, with high complexity to deliver a defined set of outcomes and objectives

• Ability to develop trusting working partnerships with internal and external business and technology partners

• Ability to proactively influence, persuade, and collaborate with operational areas affected by the operational changes

• Able to manage multiple priorities and execute with limited information and ambiguity

• Leverage data insights, experience and knowledge of business needs to identify or develop business solutions, engage technology through appropriate channels to solve problems

• Works effectively under pressure

• Able to work independently and as part of a collaborative group

• Ability to effectively communicate, both written and oral

• Proficient in SharePoint, MS Excel, MS Word, PowerPoint, MS Outlook, MS Visio, Confluence, MS Project

• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new projects

• Strong analytic and decision-making abilities

• Critical thinking skills

Competencies

• Influential leadership

• Customer focus

• Dealing with ambiguity

• Personal accountability

• Managing complexity

• Acts with a sense of urgency

• Priority setting

• Thoughtful risk-taking

• Driving Change

• Managing Vision and Purpose

• Negotiation

• Customer Centric Thinking

• Professional Savvy

• Cross-Cultural Agility

• Understanding Client/Customer Needs

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.