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Cigna Intelligent Automation Senior Manager in Bloomfield, Connecticut

Remote, Work from Home, United States

Cigna, a leading Health Services company, is looking for exceptional Intelligent Automation Team Leader’s in our Intelligent Automation Center of Excellence (COE). In this role, you will actively partner with Intelligent Automation COE leadership, business stakeholders, operational excellence teams, subject matter experts, application delivery teams as well as your development team’s on initiatives that support Cigna's strategic goals centered on using intelligent automation tools (RPA, RDA, IDP, OCR/ICR, NLP, AI, ML, Chabot’s etc) to help improve operational efficiency, enhance capacity utilization and improve stakeholder experiences across the Cigna enterprise. As an Intelligent Automation Leader, you will help deliver technology solutions on an enterprise-wide scale that drive significant business value. You will work in an agile environment delivering user-oriented solutions utilizing cutting edge technologies.

Core responsibilities:

Lead high performing teams

  • Hire and retain strong intelligent automation talent

  • Inspire engineering teams to take risks and manage them

  • Drive a culture of continuous improvement and accountability

Understanding business products and defining high-level needs

  • Partner with the business on driving strategy and delivering on their product roadmap, provide technical leadership

  • Provide your team with insight into the product roadmap and articulate technical direction and considerations partnering with solution architects

  • Encourage your team to start with the end in mind

  • Obsess with optimizing the product to achieve business goals while maximizing return on investment and business value

Intelligent automation capabilities and architecture

  • Developing rock-solid, scalable intelligent automation solutions

  • Drive opportunities to revolutionize workflow and business processes with robotics, machine learning, and AI

  • Enforce modern delivery practices such as continuous integration, continuous delivery, and test driven development in line with Cigna standards

Ideal Candidates Will Offer:


  • Passionate about intelligent automation tools and using the latest technologies to deliver business solutions

  • Solid managerial and/or mentorship experience

  • Boundless intellectual curiosity to continually learn and explore how to do things better, faster and cheaper

  • A “roll-up your sleeves and get the job done” mentality

  • Enjoys speaking with customers to understand how we can best meet their needs

  • Team player and motivator

  • Solid technical and marketing/communication skills to be able to build and influence the right technology solutions

  • Strong product management skills and ability to inspire software engineering teams


  • Solid experience in software development and management

  • Prior experience working with intelligent automation tools – especially robotics

  • Knowledge and experience with agile development process a must

  • Prior experience with application delivery or solution architecture is required

  • Familiarity with AWS, cloud native application development or cloud data storage and access

  • Demonstrated experience with thorough problem solving and analytical skills, combined with strong business acumen

  • Prior experience with business process automation

  • Prior entrepreneurial or startup experience is desirable

  • DevOps and CICD technologies experience is desirable

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.