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JOB REQUIREMENTS: Position Summary: Are you passionate about network infrastructure and customer service? Do you enjoy working in a fast-paced IT environment? Regal Rexnord is seeking a highly motivated, innovative IT Support Specialist to provide onsite technical support and assist with corporate infrastructure projects. Under the general direction of the IT Infrastructure Manager, this position will provide onsite and remote technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including PC refresh/imaging/provisioning processes, global PC/Server patching, Anti-Virus, and mobile device management & deployment. Major Responsibilities: Provides onsite and remote IT support for regional Regal Rexnord facilities working from our Black River Falls, WI I location (hardware, systems, teleconferencing, etc.) Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff). Work as part of a global phone and ticketing queue for end users to report issues and requests. Collaboration Support - Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers. Acts as mentor to peers through the sharing of technical IT knowledge and guidance. Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching. Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance. Network Connectivity: Provides support for network connectivity or related network issues for the user community. Performs related duties and fulfills responsibilities as required. Follows company standards and procedures. Required Education / Experience / Skills: Bachelor\'s degree in Information Technology or related field and / or 2-3 years of equivalent work experience. Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment. Experience supporting Office 365 and identity management components. Experience working with a Ticketing system (Service Now preferred). Additional Certifications such as MCP, A++,... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C9EB23FF53734CEB