Experience Inc. Jobs

Compensation Amount: 60,000.00 USD Annual Job Summary: Under the direction of the Property Controller, the Operations Systems Manager provides hand-on assistance to staff with installation and integration processes, security issues and program updates. This position provides training, technical support and troubleshooting to other staff members. This position makes recommendations to guide future technology needs. Salary is commensurate with experience $60,000 to $70,000. Job Description: ESSENTIAL FUNCTIONS * Monitors computer system operations to ensure that established standards of service are being maintained. * Verifies that processing operations are running correctly. * Assists in the development of written procedures and checklists of operations systems. * Inventories, tracks and orders supplies; receives and maintains supplies, as assigned. * Monitors and implements necessary operations systems updates. * Assists in the recovery of lost or corrupted data; acts as the main point of contact during operational problems and provides support, as needed. * Works with vendors to perform periodic maintenance of operations systems. * Answers employee questions about normal operational procedures and helps resolve common problems. * Maintains various records, files and logs related to computer operations systems and assigned activities. * Provides recommendations and suggestions for improvement. * Coordinates with different department managers to ensure proper training for employees. * Communicates with management company and state employees to ensure proper functionality of computer system operations. * Attends meetings and trainings to maintain current knowledge of related computer operation systems and related software. * All other duties as assigned. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE * Bachelor's degree or Associates/Technical education or equivalent work experience in IT related field. * Strong problem-solving and analytical skills. * Good social and presentation skills. * Excellent oral and written communication skills. * Ability to work effectively with minimal supervision. * Proficient in technology including Microsoft Office application, Point-of-Sale (POS) systems, basic IT diagnostics. PHYSICAL AND MENTAL REQUIREMENTS * Ability to sit at a desk in front of a computer for long periods of time. * Ability to travel between worksites. Must posses a valid driver's license. * Reading and writing work-related documents in English. * Speech recognition and clarity, including the ability to understand the speech of coworkers and the ability to speak clearly so that you can be understood by coworkers in English. * Constantly communicates and receives verbal communication with other employees. * Lifting, carrying, and pushing up to 15lbs. occasionally, up to 30 lbs. infrequently. * Ability to work evenings, weekends and holidays. * Ability to occasionally stoop, kneel or crouch. * Use hands and arms to reach for, grasp and manipulate objects. * Physical presence at the job site is essential to perform duties. EQUIPMENT USED * Typical office equipment (computers, phone system, fax, copiers, scanners, among others) * Point-of-Sale (POS) system and related technology Giants Ridge, managed by Guest Services, Inc., is seeking detail-oriented, tech-savvy, Operation Systems Manager to join our team! This role will manage the entire service delivery cycle for our system operations software from initiation to implementation to ongoing support. This is an on-site position that works collaboratively across all departments within our resort. Our team members enjoy a variety of benefits such as: * Medical, dental, vision, life, AD&D, long-term disability insurance, EAP, HSAs, FSAs and more * 401(k) retirement plan with company match * Paid time off to rest, relax and recharge * Paid parental leave of up to 6 weeks for eligible employees * Ski/Mountain Perks - free passes for employees and discounts for family members * Free golf at b th of our championship golf courses for employees * Employee discounts on food, apparel and accessories * Employee discounts at recreational and lodging facilities nationwide * And more! Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.