Experience Inc. Jobs

Collections Analyst

Job ID: 4417

Location:

US

We are looking for a Collections Analyst to join our team at Innomotics.

Your change engine.

Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.

Seeking a proactive, organized and creative collections analyst to achieve accounts receivables targets. A successful candidate will take ownership of the assigned portfolio, apply solid collection fundamentals, collaboratively resolve issues with the customers and business unit, be open to new or innovative approaches, and adapt to a dynamically changing portfolio. The candidate selected for this position will collaborate with all functions within the Innomotics business working closely with sales, project management, cash application and multiple departments on collection topics.

Primary responsibilities include collecting on the assigned portfolio, improving performance with usage of the collection workflow tool, resolving problems at sophisticated levels, and recommending actions to increase collectability. The collection analyst works closely with the management team to ensure awareness of any sophisticated actions and/or problems affecting their relationship with the customers and recommends appropriate action.

Responsibilities:

• Contact customers via phone and email; supervise customer portals

• Provide excellent customer service regarding collection issues, refunds, and customer account reconciliation

• Identify, understand and communicate discrepancies and understand root cause of disputes

• Analyze customer accounts to determine business risk

• Prioritize and follow up on customer accounts on a timely basis

• Reduce delinquency for assigned collection portfolio by analyzing payment behavior, implementing on-time payments

• Communicate payment experience and any concerns to the credit team

• Raise and enlist the support of sales and senior management when vital to accelerate the collection process

• Support and potentially lead monthly portfolio reviews, as needed

• Establish and maintain effective, working relationships with internal & external customers

• Recommend third-party collections and/or legal handling, where needed

• Perform other related tasks and duties, as needed

Your profile.

• Bachelor’s degree or minimum of 3 years high volume corporate collections experience

• Knowledge of billing and collections procedures

• Analytical with attention to detail

• Excellent written and verbal communication abilities

• Ability to prioritize and manage multiple responsibilities

• Proven resourcefulness, tenacity and curiosity

• Ability to establish relationships, influence and negotiate

• Results oriented

• Commitment to excellent customer service

• Fundamental Accounting knowledge

• Computer Skills – Excel, Power point; experience with SAP and other collection tools a plus

• Knowledge of advance billing processes Down Payment Request a plus

This position offers a unique opportunity to be a key player in the financial operations of Innomotics. If you are a proactive problem-solver with a passion for customer service and collections, we encourage you to apply.

The pay range for this position is $52,200 - $89,600. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

What we offer.

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at #TeamInnomotics

• Competitive compensation based on qualifications

• Medical, dental, prescription and vision coverage, first day of employment

• Matching 401(k) (immediate employer match)

• Competitive paid time off plan, paid holidays, and floating holidays

• Career development opportunities

• Education and tuition reimbursement programs available

• Flexibility to work remote a few days a week

• Paid parental leave

Who designs your future? You do.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics (https://jobs.siemens.com/careers?query=Innomotics) - if you would like to find out more about jobs & careers at Innomotics.

Equal Employment Opportunity Statement

Innomotics is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learnmore, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

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