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Travelers Claim Representative, Inside Boiler & Machinery in Bismarck, North Dakota

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

This position is responsible for handling 1st party Boiler and Machinery/Equipment claims. The equipment related property losses include spoilage and business income loss. The majority of claims will have financial exposure of less than $25,000, but can involve higher exposure depending on loss type and nature of the damaged property. This role occasionally handles claims with additional complexities related to unique equipment and/or damage issues. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities

  • Handle 1st party Boiler & Machinery/Equipment Breakdown claims of low to moderate severity and complexity as assigned.

  • Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property claims under a variety of policies.

  • Review and analyze policy conditions, provisions, exclusions and endorsements pertinent to a variety of property losses.

  • Review and analyze Reinsurance treaties, agreements, provisions, exclusions and applicable property forms that are appropriate to the various programs and losses.

  • Obtain and analyze leases, contracts, by-laws and other relevant documents which may have an impact on the adjustment of losses.

  • Work with customers and vendors to determine restoration options to mitigate loss.

  • Establish timely and accurate claim and expense reserves.

  • Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles. Negotiate and convey claim settlements within authority limits to insureds.

  • Work closely with reinsurance business partners to achieve optimal claim resolution.

  • Write denial letters, Reservation of Rights and other complex correspondence to insureds.

  • Control damages through proper usage of cost containment tools.

  • Meet all quality standards and expectations as contained in the applicable Knowledge Guide.

  • Maintain an effective diary system and document claim file activities in accordance with established procedures.

  • Manage file inventory to ensure timely resolution of cases.

  • Handle files in compliance with state regulations, where applicable.

  • Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

  • Identify and refer claims with MCU exposure to the supervisor.

  • Identify and refer claims that may have valued added by an outside field inspection conducted by Risk Control or engineering consultants.

  • Determine cases that may have fraud potential and to refer claims to Special Investigations Unit.

  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Minimum Qualifications

  • High School Diploma or GED required.

  • A minimum of one year claim handling experience required

Education, Work Experience, & Knowledge

  • Bachelor's Degree Preferred.

  • Property claim handling experience preferred.

  • Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications , and database software.

  • Prior hands-on mechanical/electrical experience a plus.

  • A minimum of one year property claim handling experience preferred.

Job Specific Technical Skills & Competencies

  • Excellent organization skills with ability to work independently.

  • Strong verbal and written communication skills.

  • Customer service orientation; empathy.

  • Demonstrated ownership attitude and customer centric response to all assigned tasks.

  • Solid analytical and decision making skills.

  • Math skills.

  • Working knowledge of Excel and Word

  • Excellent negotiation skills.

  • Hardware and software skills to utilize and leverage claim and estimating technology.

Environmental / Work Schedules / Other

  • Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.