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Carrier Account Manager

What you can expect

Build carrier relationships, support service integration, manage telecom rates and onboarding, oversee procurement activities, and handle documentation, escalations, and troubleshooting with Carrier Operations Engineers.

About the Team

Our team manages global telecom partnerships and ensures seamless telecom connectivity for Zoom’s operations. We work cross-functionally to support product launches, streamline procurement activities, oversee carrier onboarding, and maintain telecom expense tracking, helping Zoom operate efficiently and scale effectively.

Responsibilities

• Building and maintain excellent relationships with global telecom carriers, including both commercial and technical account teams.

• Supporting internal teams (e.g., product management, DevOps, network operations) in procuring and implementing telecom services for product launches and ensuring service continuity.

• Collaborating with internal stakeholders to manage telecom rate matrices, operational reporting, and technology expense management.

• Assisting procurement activities in carrier onboarding, including NDA, MSA, and MOU processing, and integrate new carriers into the corporate financial system.

• Tracking and managing procurement activities and provisioning of telecom services with Carrier Provisioners, and support cost analytics for financial closing.

• Documenting carrier processes, manage escalation procedures, and work with Carrier Operations Engineers to support troubleshooting and telecom issue resolution.

What we’re looking for

• Hold a Bachelor’s degree or 3–5 years in telecom service delivery management with an excellent grasp of global telecom concepts, circuit procurement activities, and delivery.

• Have proven experience in carrier relations and supplier management, building effective commercial and technical partnerships

• Be a self-starter with excellent organizational, problem-solving, and communication skills; able to work independently and in teams, understanding customer needs.

• Have advanced Excel skills and practical experience with one scripting or coding language.

• Experience with low-code/no-code tools (e.g., Microsoft Power Automate, Zapier) to create scalable

• solutions.

• Have familiarity with GSuite, Visio, and Jira is nice to have.

Salary Range or On Target Earnings:

Minimum:

$94,600.00

Maximum:

$218,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

11/05/24

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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