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Date: Aug 29, 2024

Location: Snowhill, Birmingham, United Kingdom

Company: BT Group

Hiring Manager: Andrew Pearson

Career Grade: E

Internal Closing Date: 15/9/24

Location: Birmingham, Manchester, Ipswich, London

Why this job matters

The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What you’ll be doing

1. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.

2. Assists the implementation of enhanced network technology that aligns to customers' strategic direction for enterprise and remote site connectivity.

3. Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.

4. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.

5. Executes engineering efforts to ensue currency and supportability of networking technology.

6. Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.

7. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.

8. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.

9. Supports in the implementation of ways to improve working processes within Network Engineering.

The skills you’ll need

Troubleshooting

Customer Service

Escalation Management

Continuous Improvement

Health & Safety

Network Delivery

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Network Implementation

Requirements Management

Incident Management

Event Planning

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Why Business Unit/Function

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack. Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

Why this job matters

You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience.

You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. You will ultimately be responsible for the change execution and assurance of IP Networks platforms managed by Network Engineering Technical Services. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best

What I’ll be doing – your accountabilities

• Review, test and fault new network topologies or components throughout the development project bringing in companion teams (within BT and Vendor space) when appropriate.

• Lead network change using deployment and incident management processes. Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution.

• Propose and implement innovations for continuous improvement within immediate area.

• Executing the implementation of complex change in line with change management best practices and the associated governance.

• Providing 365x24/7 operational support for faults that span a range of platform domains i.e. out of hours change and callout

• Managing stakeholder and demand expectations through cross area engagement

• Developing technical capability through continued learning and use of Tech Pathways

• Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of IP network platforms managed by network engineering technology services.

Skills required for the job

• You will be fully conversant and comply with Change Management processes and the supporting governance.

• You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.

• You will have extensive experience of network technologies and protocols within your native domain

• You will have awareness of the E2E service journey

• You will be able to adapt to emerging and evolving technologies, in line with Technology Career Map - [Network engineer/teste Professional]

Experience you would be expected to have

• You've worked alongside colleagues or led a team through a period of intense stress and pressure.

• You've suggested cost savings to assist budgets.

• You've handled office politics or disagreements while maintaining personal integrity.

• You've developed an internal network of strong working relationships you can call on to assist with your role.

• You've advocated and applied technology where it has not been used previously.

• You've delivered results when the deliverables were unclear.

• You've tackled process or policy obstacles to delivery.

• You've coordinated the work of colleagues or a team to fit within a broader programme of work.

• You've delivered a project ahead of time.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.