Experience Inc. Jobs

Sales desk based account manager

Job Req ID: 33462

Posting Date: 19 Jun 2024

Function: Sales and Commercial

Unit: Business

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with benefits

Closing Date: 27/06/2024

Location: Birmingham

Why this job matters

This role reports to the Desk Sales Manager of the Mid-Market team. It focuses on providing customer support and identifying simple cross-sell and upsell opportunities.

You will manage around 80 customers from a desk-based environment, with a revenue target of several million pounds.

What you’ll be doing

This role involves meeting revenue targets within a customer base of either private or public sector clients, working alone or with a virtual sales team. Key responsibilities include:

• Outbound Sales Prospecting: Consistently call customers and promote BT products and services.

• Collaboration: Work closely with field sales and specialist teams to deliver opportunities for core BT product lines.

• Forecasting: Accurately forecast business KPIs for management teams.

• Churn Management: Proactively manage churn risk for core BT products.

• Sales Opportunities: Identify and pursue opportunities to sell to new customers and grow business via a multi-channel approach.

• Contract Management: Close contracts independently and collaborate with specialists as needed, such as the Field Account Management team and Contract Management team.

• Customer Relationships: Serve as the desk-based point of contact for customers and partners, developing long-term relationships.

The skills you’ll need

• Strong communication and salesskills

• Ability to work independently and as part of a team

• Proficiency in forecasting and managing business KPIs

• Experience in managing customer relationships and identifying sales opportunities

Benefit

• Competitive salary

• On target commission

• Pension scheme (up to 10% BT contributions)

• Flexible Hybrid working

• Access to training and development to help you grow with us

• 25 days annual leave (plus bank holidays)

• Shares Plan

• Flexible benefits: cycle to work, healthcare, etc.

• Discounted BT products and services

Our working model

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.