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Description We are seeking an HR Specialist to join our team in Birmingham, Alabama. This role will primarily involve troubleshooting and resolving issues within our retail business, specifically those related to the Workday platform and Applicant Tracking System. The HR Specialist will serve as a crucial link between our store managers and the HR department, handling queries and ensuring smooth operation of HR processes.

Responsibilities:

• Troubleshoot issues with the Applicant Tracking System and Workday platform

• Assist with the hiring process, focusing on managerial roles and up

• Provide customer service to store managers, addressing their HR-related questions and concerns

• Facilitate effective communication between field talent acquisition and HRIS team

• Handle a high volume of calls, maintaining a helpful and positive demeanor

• Assist in training of the HRIS team, sharing insights from common queries

• Collaborate with the HRIS team on system improvements and updates based on user feedback

• Ensure accurate records are maintained for all HR processes

• Assist in the development and updating of HR-related FAQs

• Participate in the continuous improvement of HR processes and procedures. Requirements • Possess a Bachelor's degree in Human Resources, Business Administration, or related field

• Proven experience in a retail HR role

• Proficiency in using HR software, specifically Workday and Applicant Track System

• Excellent customer service skills with a customer-focused attitude

• Strong communication and interpersonal skills

• Solid understanding of labor laws and disciplinary procedures

• Outstanding organizational and time-management abilities

• Ability to handle data with confidentiality

• Strong decision-making and problem-solving skills

• Proven experience in conducting HR metrics

• Demonstrable experience with HRMS/HRIS

• Proficient in MS Office applications

• Excellent leadership abilities

• Ability to develop and implement HR strategies that align with the business plan

• Experience in managing all phases of the recruitment and hiring process.

• Familiarity with social media recruiting.

• Understanding of HR best practices and current regulations.

• Sound judgment and problem-solving skills.

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

• Strong written and oral communication skills.

• Ability to present ideas in user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Superior analytical, evaluative, and problem-solving abilities.

• Exceptional service orientation.

• Ability to motivate in a team-oriented, collaborative environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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