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Summary/Objective The Event Manager is responsible for planning, organizing, executing, and managing assigned events and programs licensed to occur in City Walk BHAM, including but not limited to coordinating logistical requirements of events, event documents, and operational needs of the client. Resolves complaints and/or disputes involving clients and operating departments within the context of facility rules and regulations. Event Managers will facilitate City Walk BHAM outdoor events and programs to ensure clients and guests have an exceptionally successful event.

Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Demonstrates an ability to coordinate and liaison with customers and team members to ensure an exceptional event experience for the outdoor venues. Work is typically performed outdoors at CityWalk BHAM venues. Represents the facility to coordinate activities of all support departments with the client and clients suppliers. Acts as the primary on-site facility contact with the client; coordinates and directs operational team members to provide necessary services and equipment to implement client requirements and changes in accordance with policies; monitors event work orders. Initiates, directs, and participates in pre-event planning meetings with clients. Develops, leads, works, and monitors various CityWalk BHAM programs. Works in conjunction with the City Walk BHAM Sales Coordinator. Ensures events adhere to all fire codes and occupancy codes through coordination with the Birmingham Fire Prevention Office. Coordinates special events and processes special event permits. Ability to produce event financial estimates and ensure fee deposit schedules are met. Demonstrates ability to produce event financial settlement for show or event per the license agreement. Serves as Manager on Duty for events as necessary, including crowd management duties in other complex facilities for large-scale events. Serves as a key participant in crowd management of the event related to patron safety and emergency plans as liaison to event promoter in emergency and critical incidents. Conducts post-event meetings with the client and operating department to review and discuss services provided. Establish and maintain relationships and work constructively and cooperatively with internal and external partners. Proficient conflict resolution skills resolving onsite complaints and disputes within the context of facility policies and procedures and the contract with the client. Reviews contracts and operational schedules to ensure the information is correct including dates, times, facilities, and equipment indicated.