Job Information
Sequence Health Bilingual Customer Service Representative in Birmingham, Alabama
Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow.
Medical Contact Center Representative
Sequence Health has an immediate opening for a Spanish Bilingual Contact Center Representative. This position is being offered as a remote position and pays $16 an hour.
We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care. Ability to work remote is available
We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow! Varying shifts available!
Ideal candidates for this position:
Excellent customer services skills
Capable of multi-tasking in a fast-paced environment
Remain calm and courteous under pressure
Proficient with computers and navigating web-based applications
Job Responsibilities
Answer telephone promptly and in a polite and professional manner
Obtain and enter accurate demographic information into electronic medical record
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
Meets and exceeds call volume standards
Adheres to all HIPAA policies
Adheres to all Sequence Health policies
Direct calls to other departments as needed
Use sound judgment in handling calls, especially with upset patients
Understanding of when to escalate calls to physicians/practice manager/triage nurse
Make reminder calls as requested
Make calls to reschedule appointments when necessary
Provide assistance with call backs and other projects as call volume permits
Other reasonably related duties as assigned by supervisor or manager
Bilingual in English and Spanish
Qualifications and Skills
1+ years experience working in a call center preferred
1+ years experience working in a medical or healthcare environment preferred
Previous medical scheduling experience preferred
Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
Ability to handle confidential and sensitive information
Ability to handle a "call center" environment: work quickly and multi-task
Ability to multi-task using several systems and multiple monitors at the same time
Proficient with technology, software applications, and phone systems
Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
Bilingual in English and Spanish
Immigration or work visa sponsorship will not be provided
Employee Benefits
Health, Dental, Vision, Life Insurance, Short and Long-Term Disability, Flexible Spending, EAP
Paid Time Off and paid holidays
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