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Dunkin' Shift Leader in Billerica, Massachusetts

Job Description


Job Summary:

  • We are seeking positive, experienced individuals to join our team. Shift Leaders are responsible for supporting management in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees, assuming responsibility for the restaurant as required to provide managerial coverage.

Primary Duties and Responsibilities:

  • Support the manager in daily operations, striving towards excellence

  • Maintain an elevated level of focus on 100% Guest Satisfaction

  • Ensure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, and cash handling

  • Coach and train a dedicated team as directed by management; provide feedback to management and crew

  • Deploy team members appropriately throughout the shift, communicate crew responsibilities

  • Perform as a member of the crew in food production, guest service, store cleanliness and organization

  • Assume assigned management duties as required

Compensation and Benefits:

  • Competitive weekly pay, plus tips

  • A leadership team that provides training and support

  • Opportunities for personal career growth within our team

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

**You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.


  • Excellent interpersonal skills to provide the highest level of customer service

  • Strong leadership, communication, and organizational skills

  • Desire to be a team member within a growing organization

  • A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task

  • Knowledge and understanding of restaurant operations

  • Ability to lift objects up to 50 lbs

  • Must be able to stand for extended periods of time

  • Must be 18 years of age or older



Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.

© 2020. Catalano Management, LLC/Route 65 Management, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.