Experience Inc. Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management

• Support new products Concept and Market Test phases with regional competitive analysis, researches, ideas, run regional client forum and feedbacks

• Support sales team as product and technical specialists, providing sales enablement materials/trainings and support when needed

• Execute regional studio process where and if applicable

• Execute needed product localization (like identify translations needs and coordinate vendor, identify local contents needs and review quality, identify content prioritization for the region) and assure product regional product quality and relevance for clients

• Help team manage regional budget for localization including third parties contract/PO issue and cost tracking

• Consolidate product feedback received by markets (or by customer success managers) and provide product improvement recommendations

• Support product new launch in the region: prepare the product for the launch, support product awareness, identify users target and support technical onboarding

• Coordinate operational activities like billing code requests, bulletin publications, monthly billing accuracy, salesforce accuracy, opt-out monitoring, actuals and forecast revenues review, product performance reporting

Vendor Management Excellence: Foster and manage commercial relationships with vendors, negotiating pricing and ensuring product readiness and competitive positioning.

Product Expertise: Become the go-to Subject Matter Expert on our core products, driving internal training, support and sales collateral.

• Collaborative Innovation: Work closely with global, regional, and local teams to craft and deliver top-tier solutions, contributing to the evolution of our product range.

• Innovation and Revenue Growth: Support the creation of groundbreaking products. Develop and execute strategies that amplify our market presence and revenue.

• Project Management Mastery: Handle complex, multi-regional projects with precision. Manage timelines, compliance, and collaborate with risk mitigation and legal teams.

• Operational Excellence: Innovate in process creation, seeking improvements for operational efficiency, speed to market, and digitalization.

• Regional Product Matrix Management: maintain our regional product matrix and COGS for all products, benefits and markets.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.