Job Information
House of Blues Employee Ticketing Coordinator in Beverly Hills, California
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE ROLE:
Provides support to Manager, Employee Ticketing with day-to-day needs for operating the company's internal employee ticketing process and internal ticketing website. Assist with fulfilling all “2-free ticket” requests for all LNE Global Employees. Cultivates relationships with all local box offices and with employees.
WHAT THIS ROLE WILL DO
Supports the marketing promotion plans of the Ticket Concierge program by receiving, recording and inputting information into the employee ticketing website; drafts email correspondence and conducts employee ticketing raffles.
Helps manage the internal employee ticketing website - Posts content to employee ticketing website
Commands full understanding of employee ticketing policies and manages the "Help Page" of the employee ticketing website and phone as a "customer service" liaison for the system (receives and answers questions about policy)
Cares deeply about corporate culture and the Ticket Concierge roll in improving corporate culture
Monitors technical issues relating to website data feed, website content and ticket transactions
Cleans up data and content on the employee ticketing website
Maintain various tracking documents and data entry in excel spreadsheets
Facilitates ticket delivery of tickets by notifying purchasers and keeping track of inventory for all internal orders
Understands the intricate process of creating and releasing ticket holds with box offices
Coordinates free unsold last minute tickets to local area employees
Helps track and manage expense reimbursement with accounting for free tickets
Issues Access Passes for employees in Beverly Hills and Joint Ventures
Works with LNE Amphitheaters to secure Access Pass – Employee Access
Visits local offices to hand out paper tickets, as needed
Must be available by phone/email to handle last minute “emergencies”
Provide Great Customer Service and takes ownership of and positively promotes the LNE and Ticket Concierge brand
Records feedback; Helps develop metrics for success and provides input on processes as the project progresses
Provide info on policies, answer questions, escalate concerns/problems, record complaints/issues
Command full understanding of employee ticketing policies as a "customer service" liaison for the employee ticketing system.
Ensure that confirmed tickets are delivered to employees successfully 100% of the time
WHAT THIS PERSON WILL BRING:
Bachelor's degree from four-year College or university preferred
At least 2-3 years related entertainment experience or equivalent combination of education and experience. Prior experience working directly with concert tickets at a company that promotes concerts, manages artists, books tours or in a box office a plus.
Proficient in Microsoft Office products (Excel) required, experience with Ticketmaster and Box office/Ticketing systems preferred.
Ability to manage multiple tasks; excellent time and project management skills; demonstrated planning and organizing skills.
Strong diplomacy skills and consistent professionalism are mandatory; ability to discretely handle confidential information.
Creative problem solver - ability to come up with new and different solutions to problems and do the research to assess the success probability.
Good judgment - knows how to discern between urgent problems and issues that can wait and how to follow through with appropriate action.
Ability to work within a team and willing to go the extra mile for a team member. Great interpersonal and communications skills - will need to frequently communicate with other function groups.
If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
#LI-GV1
#LI-HybridLosAngeles, CA
The expected compensation for this position is:
$22.43 USD - $28.04 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.