Experience Inc. Jobs

Job Description

Make a difference every single day

At Cedars-Sinai, we’re motivated by a spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us! From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others!

Cedars-Sinai's Emergency Department ( ED), with 60 patient beds, is a Level I Trauma Center, Level II Pediatric Trauma Center, Level III Geriatric Care ED, STEMI Receiving Center, Comprehensive Stroke Center and Paramedic Base Station. The ED is open 24 hours a day, seven days a week available to all people in need.

The ED Care Coordinator is a non-clinical team member skilled at engaging with patients and family during and after their ED visit, working with the ED’s clinical care team to enhance patient-centered care and outcomes following ED discharge.

As an ED Care Coordinator you will function as a member of the care coordination team and perform the following tasks:

• Demonstrate Cedars-Sinai’s core values of respect, compassion and commitment to excellence in patient care through teamwork and collaboration.

• Patient advocacy through engagement, outreach, and providing linkage to resources.

• Educate and connect patient to medical home, facilitate post-discharge appointments, and medication or other at-home needs through social service providers.

• Assist patients and families with navigating community programs and services.

• Help patients access their health insurance, meet their social services needs, and follow-up on appointments.

• Work with area primary care and psychiatric clinics and providers to link patients with medical or psychiatric needs.

• Work with internal and external team members and organizations to ensure a coordinated outreach approach.

• Develop and maintain positive productive working relationships with health care providers and community-based services (e.g. mental health and substance abuse programs, community-based case management, and other support services).

• Maintain program records, reports and data.

• Follow up with patients to ensure they received the care and services recommended by the ED.

• Attend meetings as required and participate on committees as directed.

• Meet regularly with Emergency Department Co-Chair(s)

Qualifications

Educational Requirements:

• Bachelor's degree

Experience:

• Minimum one year prior experience working in health care field, engaging with patients, experience in care coordination/case management, medical office, community outreach or customer service.

• Basic knowledge of community resources in Los Angeles and familiarization with community-based health care delivery (e.g. federally qualified health centers, Medi-Cal, CalFresh and other public programs).

• Excellent interpersonal and collaborate skills.

• Ability to work comfortably and familiar with working with diverse populations, especially underserved members of the community including those suffering from mental health disorders and substance abuse.

• Ability to speak, read and write English fluently; bilingual (Spanish/English) preferred.

• Detail oriented and organized.

• Ability to carry out written and oral instructions.

• Ability to exercise judgment in the application of professional services.

• Proficient in computer navigation skills, Microsoft excel, and online researching.

Req ID : 4851

Working Title : Care Coordinator - Emergency Department - 8-Hour Days - Remote

Department : Emergency Dept Support

Business Entity : Cedars-Sinai Medical Center

Job Category : Patient Services

Job Specialty : Patient Relations

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $25.06 - $37.59

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.