Experience Inc. Jobs

Description

Are you a customer service guru who thrives on helping others? Look no further! We are on the hunt for an enthusiastic, proactive CUSTOMER SERVICE REPRESENTATIVE to join a dynamic team. in the Lehigh Valley area. As a personable, problem-solving wizard, this is your ideal role. You'll be the voice of the company, providing top-tier assistance and creating exceptional customer service experiences for a diverse clientele.

As a Customer Service Representative, your key responsibilities will include:

• Handling inbound calls, emails, or chats providing exceptional customer service.

• Responding promptly to customer inquiries and resolving any customer complaints.

• Processing orders, forms, applications, and requests made by customers.

• Communicating and coordinating with colleagues, as necessary.

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.

• Knowing our products inside and out to provide accurate information to customers.

• Managing customer accounts and keeping records of customer interactions, transactions, comments, and complaints.

• Providing feedback on the efficiency of the customer service process.

• Continuously improving your knowledge of our products, and staying up-to-date with any changes.

• Assisting with customer returns or exchanges in line with company policy.

• Meeting personal/customer service team targets and call handling quotas.

• Contributing to team effort by supporting other team members as needed.

  Requirements

We're looking for someone who is:

✔ An excellent communicator

✔ An expert problem solver

✔ Proactive in offering solutions

✔ Empathetic towards others and their needs

✔ Comfortable in fast-paced and challenging environments

✔ Equipped with excellent interpersonal skills

Don't miss the chance to merge your passion for service with a vital role in our business. Join us on this exciting journey where everyday challenges transform into rewarding experiences.