Marriott Sr. Director, Americas Technology - Market Shared Services in Bethesda, Maryland
Job Number 21066430
Job Category Information Technology
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States
Position Type Management
Located Remotely? Y
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Responsible for the pull-through of large technology initiatives/programs (e.g. operating system upgrades, security initiatives, etc.) via the shared services Area Directors and the broader team. Responsible for change management efforts with key stakeholders; particularly general managers and other continent leadership to drive appropriate support and adoption. Leverages understanding of technical and support skills required in multiple platforms and environments. May serve as an IT escalation point for field technology associates. Responsible for measuring productivity improvement in IT support processes, cost savings in negotiated contracts and to assist with revenue generating possibilities. Advocates to build out training curriculum. Works closely and maintains relationships to understand future state tech with Infrastructure Delivery organization (Global Workplace Services and Global Networks)
Education and Experience
10 years’ technology leadership experience including direct management of teams and budget ($1M+).
2+ years’ project management experience
2+ years’ experience in business process reengineering, technology requirements
2+ years’ experience in IT strategic planning/change management
Ability to travel (up to 50%)
Undergraduate degree in computer science, management information systems or related field, or equivalent experience
Attributes and Preferred Skills
Strong understanding/experience in hotel operations
Experience in formal Project Management.
Experience in service delivery (both customer and product)
Ability to influence others and build sponsorship for key initiatives/programs.
Experience in change management principles and practices.
Ability to quickly gain a clear and comprehensive understanding of technology and business strategies, priorities and initiatives and represent them to various organizational stakeholders
Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
Strategic thinker, strong negotiator, collaborative and creative abilities. Ability to influence without authority.
Strong executive presence – able to sell ideas and influence persuasively, settling differences and winning concessions without damaging relationships; can be both direct and forceful while remaining diplomacy.
Builds relationships across a matrixed and diverse work environment to include a broad group of stakeholders.
Understands and effectively manages in a virtual work environment.
Ability to form and foster high performing teams
Experience in Agile methodologies
Exposure to DevOps and Cloud technologies
Strong written and verbal communication and presentation skills
Proficient with PCI audits and other security- and compliance-related efforts
Experience with rectifying significant technical debt issue within Fortune 500 company.
CORE WORK ACTIVITIES
Negotiates with key stakeholders to aligned on appropriate solutions to issues; ensuring that business objectives are met with minimal disruption/impact to the hotels and continuing to make progress on initiatives.
Maintains technology currency via industry forums to contribute to Global Operations technology/business roadmap.
Serves as a bridge between the Global Operations discipline and Global Technology.
Manages the relationships in specific areas of focus (e.g. Service Desk).
Provides input to and assists in maturing the organizational structure for shared services to maximize effectiveness
Provides accurate, relevant, and timely information for the assigned business stakeholders; providing early warning if projects/initiatives are at risk
Provides critical inputs to technology strategy for US hotel operations
Leads the service improvement efforts with all 3rd parties, including outsource partners, Ensures SLAs are met, and remediation established when service levels erode or do not meet business need
Contributes to the strategy definition for shared services support services, refining as business and technology evolve
Consults with property and regional leadership on needs in support of their business processes and direction. Collaborates with Global Tech to identify, develop and implement solutions
Provides a technical perspective to information needs along with cost/benefits understanding in an influencing and negotiating role.
Drives process redefinition as required, engaging key stakeholders.
Functions in a technical mentor, educating customers in information technology and its costs/benefit to their organization. Resolves conflicts of interest between Global Technology and continent leadership.
Provides region-wide project leadership by developing specific assignments with completion deadlines and setting standards for measuring performance. Resolves conflicts within the team and within IT organizations. Advises project leader as to the project team expertise required. Participates in projects led by other IT team members, assigning resources as appropriate.
Leads region-wide task force efforts, contributing to the definition of IT services and/or service enhancements
Validates compliance with all data and physical security policies; stays abreast of annual changes and updates to those policies and ensures that information is cascaded to the shared services organization.
Confirms that Property Technology and Information Risk Assessments are completed annually and that remediation where necessary is completed.
Informs and gains alignment on future hospitality design. Implements and enables the future state to improve the value of asset purchases.,
Drives and validates compliance with vendor management policies.
Leverages vendors and consultants to obtain technology expertise and consultation on specific application issues requiring industry research or technology understanding.
Maintains positive relationships that foster open communication across organizations. Shares industry and competitive activity that has potential impact on IT.
Establishes and nurtures working relationships with lodging partners
Develops and maintains positive relations with clients.
Sets priorities and communicates needs with VP, Americas IT, and all other key stakeholders as necessary.
Ensures the resources required to meet operational needs are provided in a cohesive and timely manner.
Responsible for all work performed by regional IT staff and fosters the development of high professional standards for systems support and service personnel. Identifies training needs for IT staff in the region.
Support the strategic priorities by partnering effectively with key stakeholders. Develop expertise in management, project management and support of above property and mobile technologies (e.g. Digital Key, Mobile Check-In, all forms of Digital Self-Service).
Creates and manages strategic technology purchasing roadmap considering the direction and evolution of technology. Stays abreast of and communicates on remediation of technical debt.
Leverages cloud expertise to drive decisions on future state technologies.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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