Experience Inc. Jobs

service desk manager.

• bethesda , maryland (remote)

• posted september 4, 2024

job details

summary

• $30 - $50 per hour

• temp to perm

• bachelor degree

• category computer and mathematical occupations

• reference1064317

job details

job summary:

Job Title: Project Manager - Enterprise Service Desk Best Practices

Location: [Remote]

Department: Project Management Office (PMO)

Reports To: Program Manager

Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.

Key Responsibilities:

• Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.

• Develop and write detailed white papers on best practices for service desk operations, focusing on government support.

• Collaborate with internal teams to gather necessary information and insights.

• Present findings and recommendations to key internal stakeholders, including senior management and department heads.

• Ensure all documentation aligns with PMO best practices and standards.

• Stay updated on industry trends and advancements in service desk technologies and methodologies.

• Participate in PMO meetings and contribute to the development of PMO best practices.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.

• Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.

• strong understanding of service desk operations and technologies.

• Familiarity with PMO best practices and methodologies.

• Excellent written and verbal communication skills.

• Ability to present complex information in a clear and concise manner.

• strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Master's degree in a related field.

• Certification in Project Management (PMP or similar).

• Experience working within a PMO.

location: Bethesda, Maryland

job type: Contract

salary: $30 - 50 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Job Title: Project Manager - Enterprise Service Desk Best Practices

Location: [Remote]

Department: Project Management Office (PMO)

Reports To: Program Manager

Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.

Key Responsibilities:

• Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.

• Develop and write detailed white papers on best practices for service desk operations, focusing on government support.

• Collaborate with internal teams to gather necessary information and insights.

• Present findings and recommendations to key internal stakeholders, including senior management and department heads.

• Ensure all documentation aligns with PMO best practices and standards.

• Stay updated on industry trends and advancements in service desk technologies and methodologies.

• Participate in PMO meetings and contribute to the development of PMO best practices.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.

• Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.

• Strong understanding of service desk operations and technologies.

• Familiarity with PMO best practices and methodologies.

• Excellent written and verbal communication skills.

• Ability to present complex information in a clear and concise manner.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Master's degree in a related field.

• Certification in Project Management (PMP or similar).

• Experience working within a PMO.

qualifications:

• Experience level:

• Education: Bachelors

skills:

• ManagerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.