Experience Inc. Jobs

Job Family :

Patient Care Coordinator (Digital)

Travel Required :

None

Clearance Required :

Ability to Obtain Public Trust

What You Will Do :

• Provide clinic evaluations for patients, including:

• Create a new patient document checklist,

• Create and complete an intake form including demographics and contact information as well as patient physician contact information,

• Contact new patients to schedule initial appointments and confirm appointments and clinic schedules in NIH Crimson,

• Create and mail schedule and new patient packet containing information related to release of medical information at the NIH to the patient.

• Plan patient travel to minimize cost to the NIH in support of clinical protocols using the NIH Admissions-Travel-Voucher (ATV) system and process.

• Arrange accommodations for patients and their families at the Edmond J. Safra Family Lodge at the NIH, The NIH Childrens’ Inn, or other local lodging options.

• Request medical records, pathology slides, reports, and other clinical materials and documents from the patient’s physician and other caregivers and deliver to appropriate NIH recipients as directed by the federal task leader.

• Assist eligible patients with obtaining extended visitors pass and direct them to the NIH Clinical Center Badging station.

• Prepare consent documents, make copies and send original consent to medical records after consenting has been completed.

• Provide a detailed patient visit schedule to the patient, patient guardian (if appropriate), Case Manager or Research Nurse and confirm all scheduled appointments in NIH CRIMSON calendars and other calendar systems as required. Send appointment reminders to patients.

• Deliver clinical documents, CDs, from outside sources to the medical legal department and the film library as directed as well as request materials from the library.

• Complete electronic and paper copies of pre-admission forms for pediatric and adult day hospitals and send to appropriate location.

• Enter Outpatient Clinic Electronic Appointment requests (EAR) and, if needed, electronic pre- admission forms to the appropriate inpatient nursing unit.

• Communicate effectively with patients, Case Managers, Study Coordinators, and Principal Investigators and other clinical staff in a professional and timely manner.

• Schedule foreign language and sign language interpretation services as needed.

• Coordinate volunteer payments

• Complete shipping and commercial invoice forms, assemble and send sample kits, packages and letters and mail (domestically or internationally).

• Assist research staff with safety and regulatory monitoring/audit preparation by assembling relevant research charts, medical records, or documents from various sources.

• Screen calls from patients, physicians and callers from the public; forward to appropriate staff members; update patient telephone directory as needed.

• Attend weekly clinic planning meetings and distribute weekly clinical schedules to appropriate staff.

• Troubleshoot scheduling issues to ensure maximum productivity of staff resources.

What You Will Need :

• Associate's degree in a related field is required.

• Minimum of two (2) years of related experience is required.

• Strong charting/documentation skills.

• Ability to effectively communicate with people at all educational levels and from various diverse backgrounds.

• Excellent written and oral communication skills.

• Strong organizational, problem-solving, and analytical skills.

• Ability to manage priorities and changing workflow.

What Would Be Nice To Have :

• Prior experience working at the National Institutes of Health is preferred, but not required.

The annual salary range for this position is $57,300.00-$85,900.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.