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Citigroup Transfer Agency Investor Services officer in Bertrange, Luxembourg

Job Background/ context:

The Transfer Agency maintains the share/unit holder register of Funds administered by Citibank Luxembourg. The Funds (domiciled in Luxembourg or offshore) have different legal structures (UCITS, UCI, SIF) and are long funds, master/feeder structures, etc.

General Type of Work

Management of the day to day repsonsilbities of each team member

Coaching and development of team members

Develops a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.

Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

Specific Type of Work

Client interfacing

Be the first point of contact for the Fund Share/Unit holders

Be the first point of contact for the Fund Promoters and Management Companies

Ensure proper communication with other Departments

Query management and issue resolution, in conjunction with the other teams of the Department

Represent the Transfer Agency Department in client meetings (Board meetings, Service Reviews, …)

Represent the Transfer Agency Department in internal committees, working groups

Maintain KPI and client logs

Implementations & Projects

Lead new (sub-)fund implementations, including prospectus review and process set-ups

Lead the implementation of new distributors

Participate in the change management process for existing funds, including log maintenance, follow-up and implementation

Write BRD (business requirement document)

Train the transfer agency teams on the new funds, processes

Lead fund events such as mailings, fund mergers, etc

Assist/take a leading role in the various departmental projects

Transaction processing, execution and settlement for AI and high value institutional funds

Assist Dealing team when needed with transaction processing, execution and settlement.

Completion of checklists, including end-of-day controls

Processes and procedures

Continuous focus to improve / automate processes

Maintain departmental procedures up-to-date

Perform function in line with the departmental procedures and Citi policies

Maintain the Fund and Distributor Operating Memoranda up-to-date

Take full ownership of the issue log for the clients in charge.

Development value:

Opportunity to work within a multi-business global relationship in a demanding and ever-changing environment.

Opportunity to develop strong working relationship with other departments within the organization.

Opportunity to develop strong working relationship with external clients.

Opportunity to develop Fund Industry knowledge.

Easy access to training opportunities.


Minimum of 5 years relevant work experience

Basic KYC / AML knowledge

Understand capabilities of product internally/externally

Expertise in Transfer Agency

Exposure to projects with some external visibility

Develop product/industry/regional experience

Awareness of other products outside individuals Business Unit

Work under guidance from Seniors to contribute to new business organisation, transition development and execution

Perfect understanding of fund industry

In-depth understanding of fund regulations


Technical Skills

Good working knowledge of Microsoft Office (Word, Excel, Access…)

Good working knowledge of TA system

Language Skills

Strong written, verbal and listening skills in English

Good command of at least one other language (i.e. French, German etc.)

Soft Skills and Behaviours

Strong interpersonal skills and sense of teamwork.

Able to deal staff across departments.

Strong presentation skills, be able to speak up.

Strong sense of initiative.

Lead by example, demonstrating integrity in decisions and actions.

Challenge the status quo and traditional thinking.

Committed to self-improvement.

Hold self and others accountable for results.

Put long-term interests above short-term gain and escalate issues when necessary.

Develop strategies that contribute to sustainable business growth.

Inspire creativity and communicate the need for change.

Demonstrate the desire and capacity to lead and influence.

Respect CITI Principles and Values by acting accordingly


Strong background (Min. BAC +4 or Master in Economics, Accounting, Finance, Management or other relevant field of studies or equivalent professional degree (CFA, CA…)

Minimum of 5 years work experience


Problem Solving

Makes evaluative judgments based on the analysis of factual information.

Expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.

Leadership / Management

Possible supervisory responsibilities

A strong sense of initiative, creativity and ability to work independently

Attention to detail

Ability to meet reporting and project deadlines.

Understand the firm: people, roles and responsibilities.

Support organizational change and build relationships across the organization.

Set clear/measurable goals.

Collaborate with others and value diverse perspectives.

Influence decisions without having direct authority.

Prioritize effectively and make decisions in a timely manner

Impact and Accountability

Limited but direct impact on the business through the quality of the tasks/services provided.

Impact of the job holder is restricted to own job.

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.