Experience Inc. Jobs

Description

What does AWS Managed Operations do?

The AWS Managed Operations (MO) is a part of the UC organization. AWS (MO) was created with the objective to reduce operational load and toil through operations automation and best practices along with long-term engineering projects, while operating Utility Computing (UC)-owned services in Sovereign, GovCloud, and all but two commercial regions and local zones (IAD and one standard footprint commercial region). Our mission’s immediate focus is operating AWS’ first Sovereign partition product, the European Sovereign Cloud (ESC), at launch in 2025. Our customers require that a dedicated set of EU residents serve as operators. Managed Operations fulfills that promise, building in accountability and transparency mechanisms, with a focus on maintaining customer experience.

Public facing communication regarding ESC : https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

We are building a new best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions. Amazon is looking for a highly motivated Systems Engineer who help maintain AWS’ software systems. We need engineers who enjoy constantly learning and diving deep into the wide range of systems and technologies that make up one of the world’s largest cloud providers. Amazon will provide relocation support for successful applicants relocating within the European Union.

A day in the life

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility. In the process, you diligently identify anomalies and craft actionable bug reports, aspiring to enhance the overall efficiency and performance of your systems.

In addition to these responsibilities, you offer constructive feedback on change management documents and work earnestly to address your team's operational backlog. Through a collaborative effort, you strive to navigate challenges and ensure the seamless functionality of your systems. Additionally, you engage in the development and testing of scripts, hoping to provide practical solutions to enhance your workflows.

Beyond the technical aspects, you assume a role as an educator, sharing insights on the complexities of the European Sovereign Cloud with service teams. It's a humbling experience for you to contribute to the collective knowledge of the team, fostering a culture of mutual understanding.

This week encapsulates your commitment to continuous learning and improvement, acknowledging that every effort, no matter how small, contributes to the collective success of your team and the reliability of your software systems.

In addition to these responsibilities, your position involves 24x7 on-call responsibility. You work as a team to root-cause issues and ensure your systems remain resilient and fault-tolerant, underscoring your commitment to maintaining operational excellence.

About the team

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Experience operating software systems or related fields

• Proficient working across hardware, software, networking, operating systems, with significant depth and breadth of understanding in at least one

• Experience documenting difficult technical problems and writing standard operational procedure (SOP)

• Proficient scripting processes in a language such as Bash, Python, or Ruby or similar

• Experienced diagnostician; understanding architecture and how systems interact to root-cause problems

Preferred Qualifications

• Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

• Experience operating services in AWS

• Experience performance tuning software applications and optimizing fleet utilization

• Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d