Job Information
ASSA ABLOY Special Product Application Engineer in Berlin, Connecticut
Career Opportunities: Special Product Application Engineer (31653)
Requisition ID 31653 - Posted - ASSA ABLOY Access and Egress Hardware Group, Inc. - Architectural Hardware Group - USA: Connecticut (Berlin) - General Management - Posting Country (1) - Yes - Associate - No Travel Required
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Summary of Position
Handle all related task to fulfilling “Repeat SPARS”
Prioritized and push commercialization activities of same
Serve as liaison between the customer, DSS, Tech Support, Customer Service, Engineering, Pricing and Operations, working directly with all supporting teams to ensure special customer orders are fulfilled in a timely manner and documented for future process improvement.
Principal Responsibilities include, but not limited to:
End to End SPAR (Special Product Application Request) ownership – performing functional work required within scope
Provide status updates on special customer orders.
Embedded in the production floor and works in conjunction with Order Entry, Customer Service, Operations, Sales, Supply Chain, Department Team Leads and other line personnel to meet order fulfilment goals.
Attend Production meetings to review all open special orders as needed
Help Profit Centers prioritize special customer orders and solve scheduling problems.
Document and track reoccurring special orders and commercialize high volume sequence strings
Develop and review daily report of approved expedites to ensure order is shipping as committed to our customers. If the order is going to miss the ship date, work with supporting teams to ensure customer is notified and updated.
Ensure all stakeholders remain informed of upcoming complex or special orders and expedites.
Stay vigilant to foresee all variables that may impact on-time delivery and coordinate across multiple functions to solve problems.
Continuously evaluate and identify opportunities to drive process improvements that enhance the customer experience.
Assure order changes are processed on the production floor to ensure we are making product per customer’s requirements.
Requirements:
Bachelor’s degree in engineering, manufacturing or related field preferred
Proficient with MS Office Suite
Experience with JDE a plus
Ability to handle multiple, competing priorities, meet deadlines, manage risk
Excellent problem solver, correction to Root Cause
Effective communicator, verbal and written skills
Works well in either a small or global team environment.
Must have “can do” attitude with ability to work in the “gray”
Builds effective working relationships across the organization
Ability to interface with persons of multiple disciplines and job functions
Highly motivated and self-driven
Must be detail oriented, organized, and conscientious.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.