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Description We are seeking a Help Desk Analyst based in Berkeley Heights, New Jersey. In this role, you will provide tier 1-2 application and technical support, facilitate IT technical activities for new employees, support key IT management processes and be assigned to and complete important project work for the organization.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance

• Provide tier 1-2 application or technical support and serve as subject matter experts for platform related responsibilities

• Lead and support IT technical activities related to the onboarding of new employees, including equipment ordering, preparation, installation, testing, and inventory management

• Handle IT operations support, including asset management, application support, security, decision-making, innovation and process improvement

• Be responsible for offboarding processes for terminating employees

• Participate in IT projects, such as Windows updates and voice/data rollout. These projects may cover Global, Corporate or Platform related activities or key objectives

• Utilize skills in Active Directory, Microsoft 365 Enterprise, Windows OS, and Meraki to perform tasks effectively. Requirements • Must have a solid understanding and experience with Active Directory

• Proficiency in using Microsoft 365 Enterprise is required

• Extensive knowledge of Windows OS is necessary

• Familiarity with Meraki is a must

• Experience in a Help Desk Analyst role or similar is preferred

• Exceptional problem-solving skills are desired

• Strong communication and interpersonal skills are necessary

• Ability to work in a fast-paced environment and manage multiple tasks

• Must be able to work effectively in a team and independently

• Bachelor's degree in Information Technology or a related field is preferred

• Relevant certifications in IT and Help Desk operations are a plus

• Must adhere to all company policies and procedures. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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