Job Information
Kelly Services Customer Service Representative in Berkeley, California
Do you love the holidays, especially Halloween? Our animatronic client is hiring Customer Service Representatives to help during the ramp-up to peak season. Sound intriguing? Read on to learn more and apply!
Pay : $21-$24/hr
Hours : 8:30am-5pm, M-F (OT required peak season)
Location : Berkeley, CA 94710 (hybrid)
Position Type : Temporary/Seasonal, through Nov/Dec
Start Dates : 7/15 and 7/29
Responsibilities
Providing efficient and professional customer support for animatronic products via phone and email through a ticketing system
Managing a high volume of support requests daily, ensuring that customers receive the best solutions possible
Maintain precise and accurate handling of tickets and customer data
Working independently and within a collaborative team environment to identify product or service issues
Stay informed about all product and policy changes relevant to product support
Flexible work availability to accommodate business needs. Operations will expand to include weekends during peak season which may include overtime
Processing customer orders through Zendesk and sending out orders using Shopify
Qualifications
Associate degree or 1-2 years of customer service experience, required
Proficiency with MS Office
Experience with eCommerce and Ticketing platforms
Technical skills (IT troubleshooting, coding, assembling electronic devices, comfortable on computers)
Ability to maintain a call/email ticket que to performance standards
Ability to work remotely with stable internet connection and a quiet workspace to receive calls
Independent with strong decision-making skills and ability to multitask
Excellent written and verbal communication skills with an emphasis on customer service
Exceptional time management skills with a high degree of accuracy and accountability in a fast-paced environment
Receptive to feedback with a growth mindset
Enthusiastic about holiday consumer products and sharing that excitement with customers
Why you should apply:
Immediate consideration
Hybrid schedule
Collaborative environment
You will be creating joy with every client interaction you have
You get to tap into your imagination by working with products not everyone gets to interact with on a daily basis
Apply now for immediate consideration!
#p1 #cb
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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