Experience Inc. Jobs

Position Summary...

What you'll do...

We are the Connected Assistance (Mobile Calling) team. Connected Assistance is a mini-app in the Me@ ecosystem, enabling customer calls to be routed to associate handheld devices via WebEx. We manage many of the back-end services and a mobile app.

Duties:

• Collaboration: Work across multiple IT functions, employees, and vendors to ensure that Connected Assistance (Mobile Calling) solutions are reliable and scalable.

• Program Planning and Implementation: Plan and implement programs to enable global voice and contact center infrastructures to operate effectively and scale reliably.

• Operational Excellence: Drive continuous improvement for Connected Assistance and the Me@ ecosystem through IT Services Management processes and procedures.

• Project Leadership: Lead partnerships with other teams for assigned projects by providing documents, direction, and examples; identifying solutions and timelines; reviewing and providing feedback for proposed solutions; and performing design and code reviews.

• Issue Troubleshooting: Troubleshoot business and production issues by gathering information, engaging support teams, formulating action plans, performing designated actions, interpreting results, performing root cause analyses, and completing online documentation.

• User Support: Provide support to the business by responding to user questions, concerns, and issues; identify solutions; facilitate resolutions; and lead cross-functional partnerships.

• Project Discovery: Lead the discovery phase of medium to large projects by reviewing requirements, translating them into technical solutions, gathering information, developing code, conducting unit testing, communicating status and issues, collaborating with teams, troubleshooting issues, ensuring on-time delivery, and providing leadership.

• Development and Architecture: Develop and architect web and mobile applications, including React Native app development.

• Communication: Engage in daily communication with the team and clients using tools like Zoom and MS Teams. Fluency in English for business/technical meetings is essential.

• Technical Skills: Possess strong communication and technical skills, working with an entrepreneurial mindset to ensure the best outcomes for associates and the business.

Minimum Education and Experience Required:

• Master's Degree: In Computer Science, Information Technology, Engineering, or related field plus 2 years of experience in software engineering or related experience; OR

• Bachelor's Degree: In Computer Science, Information Technology, Engineering, or related field plus 5 years of experience in software engineering or related experience.

Skills Required:

• Backend Engineering: 3 to 4 years of experience in backend engineering platform development.

• Java Technologies: 3+ years of experience in Java technologies, distributed systems, and large-scale application development and design.

• Technologies: Hands-on experience with Kafka, Cosmos, containerization technology, and microservices.

• CI/CD: Well-versed in Continuous Integration/Continuous Deployment.

• Technical Expertise: Work with Java, multithreading, data structures, algorithms, and design patterns to develop robust, high-performance, and scalable applications.

• Leadership: Strong technical background with hands-on capability and the ability to mentor top individual technical talent.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years' experience in software engineering or related area.Option 2: 4 years' experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Masters: Computer Science

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.