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Position Summary...

What you'll do...

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make and drives us to create the future of retail. Our goal is a simple one, reduce and control the impact of fraud on the business, to protect access to our Customer Care teams for the vast majority of our customers who are genuine. We are seeking a highly skilled Business Analysis & Insights manager to join our team. The ideal candidate will possess strong analytical skills. Knowledge of Contact Center Operations or Fraud Operations is advantageous. In this role, you will be responsible for delivery of advanced analytics solutions that drive business insights, identify opportunities, and enhance decision-making capabilities. You will interact heavily with business stakeholders and present back to the business regularly. Along the way, you'll be guided by our deep-rooted culture, our firmly entrenched values, and the support and tools you need to do your best work. The role requires a high level of technical proficiency, business acumen, and great communication skills.

Responsibilities:

Business Strategy & Communication

• Leads projects or initiatives focused on development of solutions by working with our vendors and collaborating cross-functionally with business partners. Working with partners to understand functional objectives and challenges to develop hypotheses for business problems.

• Define research objectives & tactical research plans. Perform analytics to address business problems. Provide guidance to cross-functional partners or leadership and advise on next steps based on insights, objectives, and research. Presenting actionable recommendations to inform strategic and tactical functional initiatives.

• Prepare documentation (e.g., PowerPoint, Word) to communicate strategic recommendations based on research and data analysis. Supporting the implementation of processes, systems, and tooled solutions by building relationships & partnerships with key business stakeholders.

• Collaborating with other teams (e.g., engineering, product, operations) to develop consultative solutions as needed for individual workstreams or projects for our business area.

Modeling & Analytics

• Influencing cross-functional partners to develop and improve our methodology, modeling solution ideas to demonstrate the potential.

• Using the cutting-edge technology solutions from leading vendors in the field of fraud prevention, to identify trends and solutions to block fraud contacts, while protecting the access to service for genuine customers.

• Develop and maintain data models (algorithms, queries, approaches) for workstreams and individual projects within the Asset Protection and Fraud Strategy business area, to drive results and value. Execute exploratory and scenario analysis to shape future product enhancement and provide actionable insights for the business .

• Manage testing and validation processes, to monitor the solutions implemented, identify any gaps and influencing others to close them.

• Works with cross-functional teams, including engineering and data analyst partners, to build scalable data pipelines & data structure to efficiently maintain relevant, multi-year historical data and allow analysts to easily access the data for future analysis and modeling.

• Develop data visualization ( using statistical software such as Python ) and reporting solutions such as Power BI or Tableau, to report and track business performance and drive process improvement initiatives.

Project Management

• Owns individual projects end-to-end implementation. Manages risk associated with implementation and facilitates continuous improvement cycle to deliver expected outcomes.

• Ensures delivery of scalable process and tools to automate or transform work that would otherwise be disparate, manual, or time-consuming. Influences project roadmaps and leads thinking on change improvements to existing business. Serve as an internal and external change evangelist for the team.

• Drives implementation of business solutions by building relationships and partnerships with key stakeholders; determine and carry out necessary processes and practices; monitors & communicates plans, progress, and results; recognizes and capitalizes on improvement opportunities; and adapts to competing demands, organizational changes, and new responsibilities.

You'll sweep us of our feet if you...

• Have academic and/or professional experience in fields of Economics, Data Science, Statistics, Mathematics, Computer Science, or a related field.

• Have experience working with very large datasets, using Big Query / Google Cloud Product.

• Have experience analyzing and solving forecasting & optimization problems, ideally retail, fraud management, or contact center related

• Have experience working on large, high visibility programs spanning multiple parts of an organization, with knowledge and skills in project management

• Have experience leading projects working with large data sets, finding insights, and telling stories using data

• Have a structured and organized approach to drive programs & expected outcomes with minimal direction

• Have excellent analytical, organizational, and written/verbal communication skills

• Have high curiosity and ownership to learn and deep dive in problems

• Prior experience in retail and ecommerce is definitely a plus

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Analytics, Statistics, or related field and 2 years' experience in data analytics, project management, business, or related area OR 4 years' experience in data analytics, project management, business, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business, Analytics, or related field, Project Management Certification, Six Sigma certification, Statistical Programming Language

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.