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Position Summary...

What you'll do...

As a Senior Manager of Customer Insights & Strategy at Walmart, you will sit at the heart of what it means to be customer obsessed, and therefore the heart of everything we do. Advocating for our customer is the foundation of growing the business, and we're looking for a talented person to drive the implementation and strategies that will make Walmart a trusted and loved retailer.

As part of the Merchandising Insights Team, you will leverage customer insights to inform and shape Walmart Merchant business strategies.

• Our agile team is tasked to ensure that relevant and actionable insights are identified for both long-term and key short-term priorities.

• Customer insights are brought to life through the thoughtful integration and persuasive storytelling of multiple sources including primary research, secondary research, internal analytics, and syndicated panel/POS data.

• Successful Merchandising Insights team members are expected to build and maintain relationships with leaders across multiple functions of the organization such as Merchandising, Marketing, Operations, Finance, and Product Teams.

Preferred Skills:

• Polished communication skills with ability to clearly convey complex data and information across a broad landscape of clientele

• Passionate about not just sharing data but telling a story through meaningful insights

• Leverages a variety of data sources to reconcile the insights as well as deliver actionable recommendations

• Communicates insights across multiple business topics/initiatives effectively

• Consultative experience and thought leadership skills to see the big picture without sacrificing attention to details

• Leads solution development and delivery of complex and/or large consulting projects that support multiple business areas or categories

• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies

• Provides consultative opinions (i.e., a point of view) and expertise to senior and executive leadership based on review and oversight of research and analysis findings

• Ability to develop and foster collaborative business relationships

• Passionate and driven collaborator and teammate

• Partners with functional leadership and other cross-functional leaders across the organization (e.g., Customer Experience, Merchandising) to develop solutions for complex and/or large projects, ensure buy-in for recommendations as necessary and ensure alignment on data analysis and research strategies

• Provides consulting expertise and acts as a subject matter expert to senior leadership (e.g., SVPs & EVPs)

• Proactively maintains existing relationships and develops new relationships with external business partners and vendors

• Strong understanding of when and how to leverage primary and secondary research and retail analytics to address business opportunities

• Able to develop learning plans with clear objectives and appropriate methods and techniques to address key business questions

• Leverages retail industry experience, particularly in strategy, operations, and customer experience

• Exhibits excellent organization skills, and ability to lead multiple projects/ responsibilities

• Ensures quality and standard of work output through effective project management of third-party vendors

Why this job/why Walmart?

• Make an impact at the largest retailer in the world

• Have a seat at the table with senior leadership, and play an important role in influencing the future strategic direction of the company

• Gain broad exposure and experience in working with a variety of industry leading insights vendors, resources, and tools

• Create a meaningful and fulfilling career with continuous opportunities for personal growth and professional advancement

What Success Looks Like for the Role:

• Communicates and persuades business partners and the broader organization to act based upon the insight recommendations

• Advocates on behalf of the customer

• Is a trusted and collaborative member of the Customer Insights Team

• Leads cross-functional insights projects and initiatives

• Proactively anticipates business problems/opportunities

Minimum Qualifications:

• Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.

• 4 to 6 years shopper insights, customer insights, or consulting related fields

• Experience working cross-functionally, managing initiatives at scale and delivering results

Preferred Qualifications:

• 8+ years shopper insights, customer insights, or consulting related fields

• Experience working with general merchandise categories

• Experience with private brand development, repositioning and/or portfolio optimization research and consulting

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Analytics in Retail Operations, Leading a cross-functional team, Supervisory

Masters: Business Administration

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.