Job Information
Autodesk Technical Support Specialist - Fusion, ECAD (PST Shift) in Bengaluru, India
Job Requisition ID #
24WD79173
Position Overview
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Fusion 360, 3D CAD/CAM/CAE? Then we would like to hear from you!
You will report to a Product Support Manager and require the use of judgement and independent decision-making when managing caseload to achieve individual, team, and organizational goals.
Shift Timing – It will be US shift (09:30 PM – 6:30 AM IST) however it may change as per our requirements.
Responsibilities
Respond to support requests through multiple channels (chat, phone, web, online forums, and other channels) and follow documented processes
Document support interactions in a company-wide case management system
Escalate and consult unresolved issues to senior staff
Research, verify and document product defects.
Handle the personal backlog of support requests
Manage customer and partner expectations by providing updates on the progress
Support the fundamental development of internal knowledge base quality, through the Knowledge Centered Support (KCS) methodology
Influence and contribute to product management and development to contribute to successful improvements
Minimum qualifications
Bachelor's degree or Diploma in a related field and at least 3 years of product experience in a relevant industry
Expertise in Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM)
Good work experience with Fusion Electronics/EAGLE
Competent knowledge of Autodesk products (Autodesk Fusion 360, FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Eagle, or similar software)
Good verbal and communication skill
Understand and convey complex technical details coherently to a live or virtual audience
Maintain relationships with partners and customers
Team player who enjoys supporting and interacting with other members of a shared responsibility team
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Autodesk
-
- Autodesk Jobs