Experience Inc. Jobs

Country:

India

Location:

Bren Optimus ,No 8/2, 3rd floor,Dr M H Marigowda Road, Bangalore 560029

Role: Technical Support

Location: Bangalore, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Responsible for answering basic customer inquires on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. May assist in orienting, training and assigning the work of technical/business support employees.

Role Responsibilities:

• Responsible for Technical Services to End Customers, Dealers, System Integrators in Pre-Sales, Post-Sales & Training for Different types of Fire Detection and Video systems.

• Familiarity with fire & security related projects, solution proposals for customized needs, support for ground - up site survey, recommending specifications to consultants/project managers/end users. Responsible for design, architecture, technical compliance and pre-bid customer discussions, product selection and drawings support for customer proposals.

• Provide Technical Proposal to Sales Team and Customers

• Responsible for support to Dealers, SI's and End Customers for Installation and Commissioning, Trouble Shooting and Technical Training. This will involve travel to customer sites, telephonic support, team resource allocation planning and material coordination to achieve high level of customer satisfaction.

• Assist the sales and Dealers in product seminars and hands on workshops.

• Provide New product ideas, new applications based on direct market feedback and secondary sources for NPI to product managers.

• Perform product demos to customers.

• Participate in technical reviews for QA/QC and engineering works.

• Prepare the training calendars for internal and external.

• Reporting: To ensure timely & accurate reporting (Daily/ weekly/ Monthly/ Quarterly) to immediate supervisor detailing the Pre-Sales activity with converted pipe line, Post Sales activity & Training activity, etc.

• Ensure a high level of Customer satisfaction with performance through effective communication and liaison.

Minimum Requirements:

• Minimum of 6 to 8 experience as a Product Technical Support Executive in the Security & Safety industry.

• Demonstrated success defining and launching excellent products.

• Excellent written and verbal communication skills

• Diploma or Bachelor's Engineer

• Excellent teamwork skills

• Proven ability to influence cross-functional teams without formal authority

• Must be able to travel 80% of the time.

• Should be self-driven with a knack of managing through processes and systems at the same time customer focused.

• Excellent skill in IT:

OS like Microsoft, Linux, etc..

Database like MSSQL, etc..

• Specific training in Microsoft Certification, CISCO Networking and AWS Cloud Computing is desirable but not a must.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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