Job Information
AT&T Specialist Network Technology Support in Bengaluru, India
Job Description:
Summary:
Serves as primary support of network operations by managing AT&T core and mobility infrastructure end-to-end services, identifying sources of problems, and resolving configuration issues and change management. Monitor elements, fault identification and management, performance reporting. Responds to and may implement client requests and notifies them of network problems and the impact on customer's business. Acts on client's behalf in handling network problems and changes. Provide midlevel technical support, as a core network engineer, you'll have the opportunity to work for IT and telecommunications companies.
Work Content & Responsibilities:
Operations role to support the network devices with Accountability of AT&T Core Network Infrastructure globally
Day to day Monitoring, troubleshooting, response to service incidents within AT&T's network infrastructure
Utilize alarm monitoring diagnostic tools to identify, diagnose, systematically isolate faults & correct network service conditions
Interfaces with other internal technical support centers on cross-architecture network troubleshooting
Effectively communicate, both verbal and written, across multiple AT&T organizations
Remotely coordinate with network equipment vendors, Onsite tech and Service Providers to resolve the network fault
Own problem/assignment through to resolution/completion and ensure closure
Ensure escalation as part of fault resolution
Implement medium complexity change activity
Interface with US/Europe internal teams for the above activities and source help as needed
Requirements include:
Diploma or Degree in Computer Science or related discipline with at least 3-5 years of relevant work experience
CCNA, JNCIA certification is preferred
Working knowledge in Internetworking, IP routing protocol, WAN troubleshooting and performance management for IP VPN based networks
Experience in the deployment, on-going administration and troubleshooting all aspects of Cisco, Juniper, range of Internetworking devices (Routers, LAN/WAN Switches, Load Balancers, QoS)
Knowledge of networking protocols and topologies
-Ability to work independently and as part of a team
-Ability to communicate and document effectively
-Ability to adjust and learn to changing technology/environment is an advantage
- Experience in AT&T Tools like AOTS, BMP in an advantage
The selected candidate is required to work rotating shifts to support global customers
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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